Complaints Specialist – Remote Role (UK Only)

A financial planning business are looking to hire a Complaints Specialist to investigate and resolve and servicing complaints in an accurate and timely manner, achieving fair client outcomes.

Please note that this role is also being advertised as a hybrid role, which is the clients preference, but they would also consider a remote worker.

Main Responsibilities:

• Handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations.
• Managing complaints workflow, handling multiple complaints at a time to ensure they are processed within regulatory timescales
• Managing all FOS communication as required
• Primary contact for Professional Indemnity insurers for queries and liaison
• Investigating and analysing root causes for complaints, escalating issues and trends, and providing solutions and actions
• Liaising with staff across the whole business and at all levels, communicating updates and core findings from analysis
  
  
  

Job Requirements:

• Minimum 3 years experience within a similar complaints role within a similar environment (wealth management/financial planning) assessing pension advice.
• Dip PFS level 4 qualification required (or equivalent)
• Experience of handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations
• Good communicator, comfortable dealing with all levels of staff.
  
  
  

Unless otherwise stated, candidates must have the right to work in the UK.

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