Commercial Strategy Manager

Job Description

As a Commercial Strategy Manager, you will have a direct influence in shaping the future of how we manage our customer base by designing cutting-edge commercial strategies that drive value, retention, and growth across the whole Sky Base (TV, Broadband and Mobile). The role is multifaceted and requires collaboration across multiple teams. Working within a high-performing team, to develop the future strategy for our customer base, to drive stability and key commercial KPIs.

“As a Commercial Strategy Manager, you’ll be critical to the future success of the Base Management team. It’s the perfect role for an individual with strong critical thinking skills, commercial acumen, and excellent stakeholder management” Lisa Chuter - Head of Base Management, Commercial

What You Will Do

• Develop and implement strategies that stabilise our customer base, ensuring we’re future-ready from an existing-customer perspective for selected products, channels & key moments in the customer lifecycle
• Build & maintain our 3rd Party relationship with Afiniti Inc. Afiniti is a multinational data and software company that uses modelling to determine intelligent pairing between customers & agents. They drive incremental benefit to Sky’s profitability based on human behaviour, leading to more successful interactions in Sky’s customer base.
• Generate new ideas, becoming an expert on external and internal influences that could change and adapt our future thinking including regulation, competitor landscape and Gen AI
• Engage effectively with our Product P&L, Marketing, Customer Experience, Change Delivery and Analytics teams working collaboratively to implement and bring strategies to life
• Produce insightful analysis and recommendations for cohorts & trends to reduce churn/cost, increase revenue and/or drive product upgrades
• Regularly present your work to both big and small audiences – producing presentation packs that are slick and easy to understand, and articulating their content in a way that drives effective stakeholder engagement
  
  

What You’ll Bring

• You’ll be a strategic thinker – able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first
• You’ll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance
• You’ll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what’s important
• You’ll have strong analytical skills and be confident using Microsoft Excel and PowerPoint – producing packs and business cases that cut through complexity and lead straight to a decision.
• You’ll be excellent at collaborating with several stakeholders, and skilled at communicating up, down and across the organisation
• You’ll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey
• Ideally, you’ll have previous experience with commercial/strategy roles, base management or customer retention programmes as well as experience with 3rd party relations.
  
  

The Rewards

There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place!
• A generous pension package!
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences
  
  

How You'll Work

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Osterley

Your office base:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers

Inclusion

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.