Commercial Insights & Intelligence Manager (H&B&Me)

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

Are you driven by data and passionate about unlocking commercial growth through insight? Join us as the Commercial Insight & Intelligence Manager for H&B&Me , our rapidly evolving wellness platform. In this strategic role, you'll lead the commercial insight agenda across both B2C and B2B models—shaping decisions that fuel platform performance, deepen customer value, and guide future innovation.

From loyalty integration to proposition testing and B2B expansion, your insights will influence the next era of wellness commerce.

Key Responsibilities

• Lead the H&B&Me commercial insight strategy, driving data-led growth across B2C and B2B propositions.
• Develop and execute a research and foresight roadmap combining behavioural, market, and platform data.
• Guide measurement and optimisation of loyalty, personalisation, and membership initiatives.
• Track app performance across the brand funnel—awareness to retention—identifying opportunities and gaps.
• Deliver B2B market intelligence, from partner sizing to proposition testing and pilot evaluation.
• Collaborate with Product, Commercial, and Marketing teams to embed insight into strategic and day-to-day decisions.
• Build a unified insight framework spanning CLV, churn, acquisition, and competitive benchmarks.
• Translate complex insight into clear, actionable recommendations for senior
  
  

Location:

This role is based in London, and is required to travel to our Nuneaton Hub and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

Key Requirements

• Significant experience in commercial insight, performance strategy, or market research roles.
• Skilled in both qualitative and quantitative research and test design.
• Strong commercial acumen with experience linking insight to proposition and revenue growth.
• Confident communicator with experience influencing cross-functional leadership.
• Familiarity with tools such as GA4, Metabase, Qualtrics, GWI, or similar.
  
  

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme
  
  

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

,"Please note: As part of our commitment to protecting our customers and colleagues, all roles at H&B&Me require a Basic DBS (criminal record) check. This helps us maintain a safe, trustworthy environment for everyone we support."

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).