Clinical Site Manager

Job Overview

Work closely with the medical teams and Senior Nurses to ensure safe and appropriate placement of emergency and elective patients.

You will be responsible for the day-to-day operational management of inpatient flow and site services (24/7).

Work with the Emergency Department to ensure that all patient access targets are met and patients are placed /diverted to the most appropriate health care setting.

Be part of the Hospital at Night team and be responsible for the clinical management of the site providing leadership and support to all wards and departments.

You will be responsible for reporting to the on call manager out of hours according to established escalation procedures.

Lead role in the co-ordination and first line management of Major and Serious Untoward incidents occurring out of hours.

Main duties of the job

• To plan and manage the utilisation of inpatient beds providing an efficient and effective service for both emergency and elective admissions.
• You will take a lead role in ensuring admissions pathways for emergency and elective patients are optimised.
• You will work across organisational and departmental boundaries to identify and implement solutions to bottlenecks in patient admissions.
• You will play a key role in enabling the Trust to achieve national performance targets for emergency and elective access.
• You will play a key role in developing and monitoring local performance targets to measure the effectiveness of the Patient Access Department.
• You will act as a trouble shooter during the patient pathway to assist the clinical areas to improve the patient experience.
• Work with the hospital teams to ensure access and capacity processes are effective, timely and improve patient experiences.
• Manage the day to day and out of hours operational running of the site.
• Play a part in the everyday matters programme.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

Detailed Job Description And Main Responsibilities

To be responsible for ensuring that the National Guidelines for patient stays in A&E department are met.

To oversee the patient pathway identifying areas of delay. To take ownership and explore these events so that clinical care can be expedited on a timely basis.

To record and reflect on any such events that have prevented a timely flow of patients and facilitate improvements in processes by leading on further work with the appropriate members of staff with the support of your manager.

To develop any guidelines/protocols that this post identifies as being essential to improving the patient pathway following consultation with your manager.

Liaise with directorates and specialties about the management of their beds, resolving any conflicting priorities or escalating to the AD for Site.

To use the Bed Management Escalation Policy and cancellation Guidelines to ensure that an appropriate balance is achieved between emergency and elective patient placement.

To liaise with other staff to ensure a smooth transfer process for incoming patients.

Operational running of the site including resolving staffing issues, mental health, internal incidents, infection control, emergency response and acting as bronze command.

Person specification

Qualifications

Essential criteria

• Current NMC registration Registered Health care professional working at a band 6 level for a minimum of 2 years
• Experienced knowledge of an acute NHS organisation
• Evidence of continuing professional development qualifications e.g., ILS, mentorship
  
  

Desirable criteria

• RGN Educated to Diploma / Degree level
• Previous Site Management/ patient flow experience
• Experience of using electronic bed management system
  
  

Excellent communication skills

Essential criteria

• Professional / personal experience
  
  

Able to foster excellent relationships with staff, public, patients and their relatives.

Essential criteria

• Share examples of achievement / experience
  
  

Act professionally at all times, diffusing any potential and actual conflict situations

Essential criteria

• Share examples by experience of decision making
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now