Clinical Administrator

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

The Clinical Administrator will be able to adapt to a very demanding and complex clinical service, offering support to a range of clinicians working across our Autism and ADHD assessment services. They must have experience in health, social care, or have worked in clinical service environment and must have strong IT and communication skills.

Principle duties and responsibilities will include but not limited to:

• Monitoring clinical team's email inbox and responding to email enquiries/escalating to relevant team member where appropriate.
• Supporting clinical and safeguarding teams with administrative tasks such as minuting meetings and taking actions, diary management and monitoring work flow.
• Supporting with the drafting of clinical policies and procedures.
• Supporting with undertaking clinical audits against KPIs.
• Logging and recording all risk and safeguarding concerns and liaising with internal teams and external services (such as GPs) to join up care.
• Ensuring that the highest level of customer service is provided to every individual you have contact with in the role, in line with Psicon’s organisational goals.
• Completing detailed and accurate records of every client contact.
• Effectively managing situations where conflict may arise.
• Escalating more complex enquiries to the appropriate colleague.
• Accurately and efficiently uploading documentation to online patient management system.
• Liaising with GPs/other services and professionals where relevant via telephone and email.
• Effectively using online patient management system to move patients through their journey with Psicon.
  
  

Person Specification

• Able to demonstrate behaviours consistent with Psicon’s core values of trust, integrity, commitment and kindness.
• Experience in a role supporting professionals from a health, social care or educational setting.
• Knowledge of neurodevelopmental conditions (autism and ADHD) a distinct advantage.
• The ability to communicate professionally and confidently with a range of clinicians (doctors, clinical psychologists, speech and language therapists etc.).
• Well-organised with an ability to prioritise tasks and problem solve.
• Ability to collate, present, and interpret information from a variety of sources.
• Strong IT and written skills.
• Hybrid 3 days in clinic / office location and 2 days WFH.
  
  

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service
• The most efficient and effective clinical work
• A thriving and engaged workforce
• A truly inclusive organisation.
  
  

Benefits Include

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.
  
  

Additional Information / Contacting Us

• For further information please email [email protected] or call the Psicon Recruitment Team on 01227 202155 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.