Client Services Administrator

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Ground Control is a dynamic and growing company that is committed to leaving the world in a better place than we found it. We are currently seeking a motivated and detail-oriented individual to join our team as a Client Services Administrator.

You will play a crucial role in ensuring smooth communication and efficient support for both internal and external stakeholders. Key responsibilities include answering phones, providing first-line phone support, managing the inbox, and handling various queries. This role demands a proactive and organized individual who thrives in a fast-paced environment.

What you will achieve:

• Take ownership of the system inbox, allocating tasks to yourself and other team members within the same working day.
• Answer first-line queries from internal and external sources ensuring 95% of calls are answered.
• Perform ongoing system maintenance.
• Act on queries within a 72 hour time frame.
• Support account managers in extra works conversion.
• Update client portals.
• Take minutes during meetings.
• Assist with invoicing.
  
  

What we offer:

At Ground Control we believe in creating an inspirational environment , and rewarding our employees for their hard work. We offer a wide-ranging benefits program , supporting you to realise your full potential, and are proud to be recognised as a great place to work:

Awards, Accolades and Culture

• We have been awarded ‘world-class’ status for employee engagement in the 2023 best companies results, ranking at #16 in the ‘Top 100 Large Companies to Work For’ league table.
• Certified B-Corp Accredited, Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
• We inclusively support ‘The Race at Work Charter’, ‘Ban the Box’, ‘The Armed Forces Covenant’ and are ‘Disability Confident'
• We invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.
• By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and achieving carbon net zero after becoming carbon neutral in 2020.
• 2 personal choice volunteering days with your fundraising efforts matched up to £500!
  
  

Perks and Benefits

• Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
• Nursery Vouchers, Cycle to work scheme and Travel loans
• Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app
• A supportive, entrepreneurial working environment that fosters collaboration.
• Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities
• Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
• Financial benefits include yearly bonus scheme, access to Wagestream and employee share options
  
  

How we work:

We put people at the centre of everything we do.

Everyone is welcome. We’re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we’ll succeed in caring for each other, caring for our communities and caring for our Environment. Together, we’re stronger.

Who we are looking for:

Overall, we are looking for a positive, dynamic individual to join our existing team but would particularly welcome applications from individuals with the following:

• Previous administrative and customer service experience in a fast-paced environment.
• Good phone manner with experience in answering high volumes of calls.
• Strong attention to detail.
• Resilient and able to maintain a positive outlook under pressure.
• Intermediate Microsoft Excel skills.
• Experience with D365 is desirable
  
  

Agency Notice

Ground Control does not accept unsolicited agency resumes/ CV’s. Please do not forward resumes / CV’s to our job alias, employees, or any other company location. Ground Control is not responsible for any fees related to unsolicited resumes/ CV's.