Client Services Administrator

Client Services Administrator - Hybrid in Darwen - ARD1048467

We’re on the hunt for a talented Client Services Administrator to join our friendly team based in Darwen. Joining us as a Client Services Administrator, you'll have the benefit of working Monday to Friday, no evenings or weekends! You’ll also be rewarded with all the great benefits of working with one of the UKs largest independent Insurance Brokers - Towergate Health & Protection.

Initially you will work from our office in Darwen, with convenient transport links and free parking, alongside our welcoming and supportive team. Once you’re feeling confident and your training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

What does a Client Services Administrator here do?

• Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
• Respond to queries from both clients and insurers in a pro-active manner.
• Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
• Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
• Ensure that client records and our in-house system is always kept up to date.
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
  
  

What are we looking for in our next Client Services Administrator?

• Previous administration experience would be preferable.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Strong Microsoft package ability.
• Customer centric approach.
  
  

Benefits

In return you will be welcomed and supported by Towergate Health & Protection, part of our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.
  
  

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

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Towergate Health & Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow. #TGHP