Client Advisor
tmGroup (UK) ltd.
Date: 2 weeks ago
City: Swindon
Contract type: Full time
We’re excited to offer a fantastic opportunity for a Client Advisor to join our dynamic technology company in the property sector. If you're passionate about delivering exceptional customer service, thrive in fast-paced environments, and enjoy building strong relationships, this role could be the perfect fit for you.
About The Role
As a Client Advisor in our Client Services team, you’ll be the first point of contact for our clients and suppliers. Your primary responsibility will be managing incoming and outgoing communication, ensuring all queries are resolved efficiently and with care.
From handling client enquiries through various channels (phone, email, etc.) to completing tasks using our organisation's software, your focus will be on delivering exceptional service that aligns with our KPIs and company standards.
In this role, you’ll take ownership of customer issues, working proactively to resolve them and contributing to a smooth-running department. You’ll participate in team meetings, help manage complaints in line with our established procedures, and work closely with colleagues to meet departmental goals.
About You
To succeed, you’ll need a strong understanding of the importance of customer service, excellent computer skills (including proficiency in Microsoft Office), and the ability to build relationships at all levels.
Clear communication is key, and you’ll need to feel confident engaging with both internal and external contacts. You’ll be someone who can work independently, with keen attention to detail, and the flexibility to juggle multiple tasks while maintaining accuracy.
Problem-solving is second nature to you, and you’ll thrive in a fast-moving, ever-changing environment.
Join us, and be part of a forward-thinking team that’s shaping the future of the property sector through technology!
About Us
tmgroup is a supportive, innovative, and customer-focused business. As the UK’s leading supplier of Property Searches and market leading technology provider for property professionals, this is a great opportunity for an experienced Client Advisor to join our Client Services team.
This role will be based onsite at our Swindon Office.
With a 20-year history, we are well known as a property search provider. But following recent Private Equity acquisition, we are now on a journey to position ourselves as a technology-driven property partner, leading the way in creating digital solutions that make property transactions easier for everyone.
About The Role
As a Client Advisor in our Client Services team, you’ll be the first point of contact for our clients and suppliers. Your primary responsibility will be managing incoming and outgoing communication, ensuring all queries are resolved efficiently and with care.
From handling client enquiries through various channels (phone, email, etc.) to completing tasks using our organisation's software, your focus will be on delivering exceptional service that aligns with our KPIs and company standards.
In this role, you’ll take ownership of customer issues, working proactively to resolve them and contributing to a smooth-running department. You’ll participate in team meetings, help manage complaints in line with our established procedures, and work closely with colleagues to meet departmental goals.
About You
To succeed, you’ll need a strong understanding of the importance of customer service, excellent computer skills (including proficiency in Microsoft Office), and the ability to build relationships at all levels.
Clear communication is key, and you’ll need to feel confident engaging with both internal and external contacts. You’ll be someone who can work independently, with keen attention to detail, and the flexibility to juggle multiple tasks while maintaining accuracy.
Problem-solving is second nature to you, and you’ll thrive in a fast-moving, ever-changing environment.
Join us, and be part of a forward-thinking team that’s shaping the future of the property sector through technology!
About Us
tmgroup is a supportive, innovative, and customer-focused business. As the UK’s leading supplier of Property Searches and market leading technology provider for property professionals, this is a great opportunity for an experienced Client Advisor to join our Client Services team.
This role will be based onsite at our Swindon Office.
With a 20-year history, we are well known as a property search provider. But following recent Private Equity acquisition, we are now on a journey to position ourselves as a technology-driven property partner, leading the way in creating digital solutions that make property transactions easier for everyone.
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