Christmas Customer Assistant- Food- The Springs Leeds Foodhall

All the details

Work Pattern

Sunday 06.00/14.00

Monday 04.00/12.00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.

Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you’ll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.
• Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same.
• Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best.
• Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.
  
  
  

Are you ready to lead? Take your marks and get ready to apply.

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

• Serve our customers efficiently, both on the shop floor and at service points 
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services 
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
  
  
  

Key Capabilities 

• High levels of customer service
• Committed to delivering excellent work with great attention to detail 
• Open to and acts upon feedback, asking for this regularly 
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability
  
  
  

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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