Cards Change Specialist - 6-month fixed term contract

Trust unlocks our greatest potential.

For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.

What You Can Expect

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, how about joining our Optimisation and Transformation team as a Cards Change Specialist for a 6-month fixed term contract? Reporting to one of our Optimisation and Transformation Manager’s, you will be focusing on the implementation and optimisation of debit card solutions, including authorisations, billing, servicing, reconciliation, and financial crime processes. The successful candidate will play a crucial role in ensuring the smooth transition and integration of new systems and processes.

Your Role Includes

• Leading the analysis and implementation of debit card solutions, ensuring alignment with business objectives and regulatory requirements
• Collaborating with cross-functional teams to design and deliver debit card products and services
• Providing card SME knowledge to the programme and work closely with the product and third-party provider, Marqueta
• Analysing and optimising the authorisation processes for debit card transactions to ensure seamless and secure customer experiences
• Working closely with product and 2nd line of defence teams to implement robust fraud detection and prevention measures
• Developing and implementing efficient billing processes for debit card transactions, ensuring accuracy and compliance with financial regulations
• Collaborating with finance operations to streamline billing operations and resolve any discrepancies
• Supporting the design, development and document of the Billing Processes
• Developing reconciliation processes for debit card transactions, Visa settlement and third-party payments
• Working with internal and external stakeholders to resolve reconciliation issues and improve overall process effectiveness
• Supporting the design, development and documentation for servicing a debit card product
• Supporting Financial Crime operations with documentation, testing and process design
  
  

What You’ll Bring

To excel in this role, you’ll also need:

• Visa scheme experience is essential
• Proven experience as a Change Analyst, or in a similar role within the Financial Services industry
• Strong understanding and experience of debit card solutions, authorisations, billing, reconciliation and financial crime processes is essential
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
• Strong project management skills, with the ability to manage multiple tasks and priorities effectively
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders
• Proficiency in relevant software and tools - including MS Office, project management software, and data analysis tools
  
  

Regretfully we are not able to sponsor applicants for immigration purposes at the current time.

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care;
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
• ‘I’ before ’we’, isn’t in your vocabulary
  
  

If this sounds like you then we encourage you to dust off that CV and apply!

What We Offer In Return

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
• Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
• Holiday – 27 days of annual leave per year, plus bank holidays.
• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
• Socials – Regular social events open to all.
• Holiday swap – Option to swap your bank holidays to any other day of your choice.
• Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
• Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
• Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
• Family – Enhanced family-friendly leave.
• Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
  
  

And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future.

A little bit more about us!

ClearBank Is Where You Can Belong

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group
  
  

Our Hiring Process And What You Can Expect

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;

Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);

First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready to transform banking forever!

Our Commitment To You As a Candidate

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.