Business Program Manager

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Are you passionate about driving digital transformation? Do you excel at building strategic relationships, being a trusted advisor to your business stakeholders, and are you excited about leveraging the power of AI?

Then, Microsoft has an opening in our Commercial Operations Team as a Business Program Manager. The Commercial Operations Team is dedicated to proactively partnering with sales teams to translate complex customer requirements into executable commercial agreements. The team hold close relationships with sales teams and Microsoft partners to ensure compliant and timely contract execution for Microsoft commercial agreements. In addition, they provide thought leadership on complex commercial constructs and modern contracting platforms.

Responsibilities

The Role

The Business Program Manager is accountable for the timely and compliant execution of Microsoft agreements for the Microsoft UK Public Sector business.

Key Responsibilities

Performance & Process Optimisation

• Support and lead the integration of AI led processes for operations and those the role supports.
• Define, collect, and evaluate success criteria and performance metrics.
• Develop and implement recommendations to optimise operational processes.
• Design and maintain reporting and dashboards to drive continuous improvement.
• Embed AI into business processes to accelerate efficiency gains.
  
  

Operational Resilience & Risk Management

• Ensure ongoing operational resilience through business process documentation and onboarding.
• Identify programme risks and impacts, and develop mitigation strategies.
  
  

Stakeholder & Partner Engagement

• Partner with BPO vendors to ensure contractor capability and compliance.
• Collaborate with the partner ecosystem to deliver successful commercial outcomes.
• Exhibit strong leadership and stakeholder engagement to represent Microsoft solution capabilities.
  
  

Business Rhythm & Communication

• Lead the business rhythm during plan execution, ensuring effective communication and operational cadence.
• Promote the sharing of best practices and strategies across internal teams.
  
  

Strategic Insight & Programme Development

• Demonstrate a deep understanding of business goals, strategies, and priorities (e.g., AI, security, efficiency, quality).
• Scope and propose new programmes and process improvements to address complex challenges.
• Provide feedback and influence the development of local programmes as required.
  
  

Sales Enablement & Deal Support

• Work closely with UK Finance, Sales, Deal Desk, CELA, and specialist sales teams throughout the deal lifecycle.
• Accountability for complex deal pricing workbooks.
• Timely creation of customer pricing.
• Forward planning for renewals business.
• Serve as a subject matter expert on modern contracting platforms, enabling sales teams through training and support.
  
  

Core Skills And Competencies

Analytical & Decision-Making

• Critical judgement and analytical skills for risk assessment and problem-solving.
• Proficient in data analysis and decision-making in dynamic environments.
• Advanced financial analysis and strategic engagement.
  
  

Precision & Quality

• Exceptional attention to detail and accuracy in documentation.
• Commitment to operational excellence, process design, project management, and quality assurance.
  
  

Communication & Influence

• Strong oral and written communication, presentation, and influencing skills.
• Agile communicator, able to adapt effectively to change and diverse audiences.
  
  

Leadership & Stakeholder Engagement

• Expertise in stakeholder management, business relationship management, and cross-functional team leadership.
• Skilled in change management, conflict resolution, and creative problem-solving.
• Demonstrates strong business acumen and strategic alignment with organisational goals.
  
  

Qualifications

Preferred Qualifications

• Bachelor’s Degree in Business, Operations, Finance, or related field AND proven experience in programme management, process management, or process improvement OR equivalent experience.
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.