Blue Light Solutions Engineer

Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AZ, CA-excluding San Francisco, CO, CT, DC, FL, GA, IA, IL, IN, KS, MA, MD, ME, MI, MO, NE, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

At Mark43, our mission is to empower communities and their governments with innovative technologies that improve safety and quality of life for everyone. We create powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

As a Solutions Engineer, you will play a pivotal role on our Commercial team, collaborating closely with various internal teams at Mark43. You will be the glue that holds different stakeholders together as we continue to launch our product with first responders around the world. Your success in this role will come from establishing personal rapport with potential and actual customers, suppliers, and other key individuals, allowing for a deep understanding of technical requirements that will ensure the success of our product deployments to first responders. This is a remote position with travel expectations.

What You'll Do

• Client Development: Collaborate to respond to tenders and convert clients to face-to-face demonstrations. Become an expert on specific technical considerations regarding RFP requirements.
• Sales: Attend face-to-face demonstrations and assist in qualifying, demonstrating, and communicating the Mark43 platform's technical value proposition to new customers. Provide support to Account Managers and Sales Development Representatives.
• Technical Services: Gather technical requirements necessary for successful migrations and integrations for new departments we work with.
• Deployments: Help manage and execute new deployments and mitigate technical concerns as they arise from communications with our clients.
• Engineering and Product Management: Understand and communicate the product roadmap to current and future customers. Inform the roadmap going forward.
  
  

What You'll Need

• 5+ years of experience in selling enterprise software.
• Experience selling to Government and UK Policing Organisations (ideally CAD/RMS).
• Excellent technical writing skills and basic familiarity with the public sector procurement process (RFP/I/Q).
• Ability to communicate technical information to non-technical audiences.
• Ability to run and structure in-depth product demonstrations.
• Self-motivated and detail-oriented, able to work autonomously.
• Willingness to travel 50-80% with Account Managers to communicate technical value proposition.
• Understanding of the product lifecycle, from requirements gathering to maintenance support.
• BA/BS degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.
  
  

What You Can Expect From Us

• Opportunities for professional development in an environment where your achievements will be celebrated.
• Building mission-critical and socially responsible software to enable first responders to better serve their communities.
• Work in a dynamic, collaborative team environment with knowledgeable and supportive colleagues.
• A team that respects and embraces your ideas and expertise.
• Significant freedom and autonomy in building the best possible solutions to suit our unique business challenges.
• Colleagues motivated by pursuing excellence, rather than the prospect of personal gain.
• A workplace dedicated to supporting and bettering public safety and government agencies.
  
  

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.