Technical Supplier Manager, FSQA, EMEA

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE'LL NEED

To lead and manage all technical aspects of the supply chain for WRI EMEA. Working closely with suppliers to develop and implement food safety programs, manage quality control procedures, authenticity, legal compliance and address any technical issues related to the supply chain. Ensuring that food, pack and equipment meet with industry regulations and are aligned to Wingstop Strategy.

This role focuses on the products and processes related to food ingredients, packaging, plus equipment supplied into our Brand Partners restaurants through to the finished menu item. Ensuring best practices and brand standards are applied, delivering a safe and excellent Wingstop experience to our customers.

• Supplier management, evaluating potential and existing suppliers, ensuring they meet quality, safety, and regulatory standards. Adopting continuous improvements in supplier performance through KPI management and the creation of strategic technical plans.
• Responsible for approving and maintaining supplier’s product specifications, labels and quality documents for all food and packaging. Overseeing the Trace-gains system with suppliers and the GSC FSQA team
• Monitors food labeling, allergen matrix, safe food production and safe food handling to ensure Wingstop restaurants are in compliance with such laws and regulations. Communicating to stakeholders of any impending or proposed regulatory changes.
• Develop and enforce the Wingstop standard for animal welfare, husbandry and sustainability within our supply chain.
• Food Safety and Quality Management: Oversee food safety programs, quality control procedures, and compliance with relevant regulations. Including regular quality cutting sessions with suppliers and internal stakeholder, shelf-life evaluation and organoleptic testing across the EMEA region.
• Maintain knowledge of industry best practices for food manufacturing, preparation and handling according to regional and local regulatory requirements.
• Analyzes supplier production reports and 3 rd party audit reports for variances or deviations from Wingstop specifications.
• Manage supplier’s Global Food Safety Initiative (GFSI) audits, (SEDEX.), independent third parties, internal, and regulatory entities. Analyze results and gather corrective action plans for audit non-conformance.
• Validate and approve new supplier facilities that will support Wingstop Supply Chain
• Responsible for recall process of WRI products across the EMEA region.
• Working cross functionally with the international team to standardize supplier product compliance and performance.
• Investigate and resolve technical issues related to supplier performance and product quality. Analyse and interpret trends in customer complaints and product testing. Conduct investigations with suppliers identifying the root cause and putting corrective and preventative actions in place
• Lead New Product Development and Continuous Improvement of products to comply with Brand or regional standards.
• Responsible for the technical elements of NPD and EPD projects ensuring testing is completed on time for nutritional, operational procedures, and shelf life prior to launch. Attends production trials and first productions.
• Effectively communicate technical information and collaborate with internal cross functional teams, suppliers and stake holders.

WHAT YOU'LL NEED

• People skills Ideally educated to degree level or equivalent, preferably in food science, microbiology or other related science or experience
• Minimum of 6-year experience in the food Industry.
• Experienced in poultry, food manufacturing or food hospitality/retail, would be ideal.
• Strong working knowledge of EU food legislation, GFSI standards, HACCP and restaurant operations from a food safety perspective with the ability to investigate food safety and quality complaints

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

Flavor Perks:

• You will be entitled to 25 days of paid annual leave including bank holidays
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Insurance Benefits: Private healthcare insurance will be provided through the Company's third-party service provider.
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.