Associate Customer Success Manager
The Access Group
Date: 2 days ago
City: Loughborough
Contract type: Full time
Junior Customer Success Manager
**This role will be based in one of our Access Offices 3 days a week**
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.
About you:
As a Junior Customer Success Manager, you'll be an essential part of the team, playing a key role in delivering our products and services seamlessly to customers. You'll collaborate closely with Account Management and Support Teams, directly contributing to the success and growth of the business.
Your primary focus will be building strong, trusting relationships. You'll need to be approachable and diplomatic, always using your judgment to drive the right results. You'll also play a pivotal role in influencing both clients and suppliers, ensuring that they're getting maximum value from our solutions at every step.
To succeed in this role, you'll bring strong analytical skills, with the ability to interpret data and turn it into actionable insights. You'll use those insights to help shape strategies that deliver real impact.
Day-to-day, you will:
• Build and nurture strong relationships with key stakeholders to drive success
• Guide customers in maximizing the value of products and services, through both in-person and remote interactions
• Analyze data and create impactful reports and presentations for strategic decision-making
• Collaborate across teams-support, projects, product, and engineering-to ensure seamless execution and positive customer outcomes
Your skills and experiences might also include:
• Strong communication skills with the ability to build meaningful relationships
• Proven experience in managing customer relationships and driving results
• Deep empathy and understanding of customer needs and perspectives
• Expertise in customer experience and process improvement for greater efficiency
• Creative problem-solving skills with an understanding of the public sector
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
**This role will be based in one of our Access Offices 3 days a week**
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.
About you:
As a Junior Customer Success Manager, you'll be an essential part of the team, playing a key role in delivering our products and services seamlessly to customers. You'll collaborate closely with Account Management and Support Teams, directly contributing to the success and growth of the business.
Your primary focus will be building strong, trusting relationships. You'll need to be approachable and diplomatic, always using your judgment to drive the right results. You'll also play a pivotal role in influencing both clients and suppliers, ensuring that they're getting maximum value from our solutions at every step.
To succeed in this role, you'll bring strong analytical skills, with the ability to interpret data and turn it into actionable insights. You'll use those insights to help shape strategies that deliver real impact.
Day-to-day, you will:
• Build and nurture strong relationships with key stakeholders to drive success
• Guide customers in maximizing the value of products and services, through both in-person and remote interactions
• Analyze data and create impactful reports and presentations for strategic decision-making
• Collaborate across teams-support, projects, product, and engineering-to ensure seamless execution and positive customer outcomes
Your skills and experiences might also include:
• Strong communication skills with the ability to build meaningful relationships
• Proven experience in managing customer relationships and driving results
• Deep empathy and understanding of customer needs and perspectives
• Expertise in customer experience and process improvement for greater efficiency
• Creative problem-solving skills with an understanding of the public sector
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
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