Apprenticeships Operations Manager

Job Introduction

Are you passionate about transforming lives through education and skills development? Do you thrive in a fast-paced environment and excel at operational delivery? We're looking for an Apprenticeships Operations Manager to lead the delivery and improvement of our apprenticeship programmes, ensuring quality, compliance, and exceptional learner and employer experiences.

This is an exciting operational leadership role within TLE, with the responsibility for driving the growth of apprenticeships and vocational learning and ensuring a professional and high-quality experience, resulting in outstanding outcomes. This role will work closely with the TLE Senior Leadership Team, Business Unit Heads and Services Leads in HCRG Care Group and external customers and other key stakeholders to develop, enhance and grow our apprenticeship provision and customer base.

Base: Regional office. Hybrid working with regional and national travel as required.

Main Responsibility

• Lead, develop and mentor colleagues, fostering a culture of accountability, collaboration, and high performance.
• Promote an inclusive and engaged workforce, ensuring a positive and productive working environment, modelling a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
• Ensure high quality and cost-effective delivery of apprenticeships and vocational learning service and programmes.
• Develop and expand training provision into new areas and sectors to drive growth across apprenticeships and vocational learning.
• Responsibility for customer contract management, ensuring our contractual obligations to customers are met and result in the targeted financial contribution to the business, by controlling costs and achieving business development and growth needs.
• Contract management of suppliers ensuring maximum contract provision and obligations are achieved.
• Develop and maintain strong relationships and partnerships with key stakeholders internally and externally to support growth and deliver sustainable outcomes.
  
  

Please see the job description attached for a full list of responsibilities

The Ideal Candidate

Essential:

• Educated to Degree level in Business, Operations Management or a related field.
• Recognised assessor qualification such as A1/A2, D32/33 or TAQA.
• Proven experience as Operations Manager or similar role in a an Independent Taining Provider or Further or Higher Eduction setting.
• Experience in delivering Apprenticeship Programmes and Vocational Learning.
• In-depth knowledge and understanding of apprenticeship standards, government-funded programmes and ESFA and other government funding compliance.
• In depth understanding of compliance requirements, audit, inspection requirements and quality assurance to ensure operations, end to end processes and governance meet regulatory standards and expectations.
• Experience of undertaking self-assessments, developing self-assessment reports and Quality Improvement Plans and implementing necessary improvement actions.
• Experience and involvement with Ofsted Inspections & Monitoring Visits.
• A proven track record of employer / customer engagement and experience of Employer Account Engagement and Management.
• Strong commercial drive, experience and knowledge to grow income and business and identify business opportunities, with experience of expanding training into new regions achieving business growth.
• Recent people / line management and leadership experience and experience of managing remote teams across a wide geographical footprint.
  
  

Desirable:

• Teaching Qualification.
• Project Management Qualification.
• Leadership / Management Qualification
• Previous experience and a detailed knowledge of the health and social care workforce and professional training, education and development routes.
  
  

Please see the job description attached for a full list of criteria.

Package Description

As an Apprenticeships Operations Manager, you’ll be part of our valued team at HCRG Care Group.

You will feel valued as an Apprenticeships Operations Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• £46,000 - £50,000 with group pension
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
• Free tea, coffee and milk at your base location in Runcorn
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
  
  

About The Company

We change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy. 

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