Advice Team Manager
Citizens Advice
Date: 7 hours ago
City: Southampton
Contract type: Full time
Cookies on our website
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
Cookies on our website
We use essential cookies to make our website work properly.
We'd also like to use additional cookies to remember your settings and to understand how you use our website. This helps us improve our services for you.
Some additional cookies come from other websites. These cookies help us show you things from those sites, like videos.
You can find out more about the cookies we use.
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
The Advice Team Manager will be responsible for the day-to-day support and line management of a team of advisers and caseworkers. This includes for example 1-2-1s, appraisals, mentoring, return to work interviews and generally ensuring that workers feel supported and enabled in their roles.
The post holder will also help to ensure that service delivery meets appropriate quality standards, and provide some duty supervisor cover on a Rota and ‘as and when’ basis. The post will suit someone who has an advice background, but is keen to use their skills in a management capacity.
This is a new role for us here at Citizens Advice Southampton. We are seeking to take some of the day-to-day pressures off our Service Manager, allowing him to focus on more strategic and developmental tasks.
We are a flexible, collaborative and supportive team, and the post holder will be able to make this role ‘their own’.
This role is subject to a Basic DBS check which will be applied for when the role is offered and accepted.
We’re looking for someone who has proven experience of supervising or line managing advisers and caseworkers, and who has a strong working knowledge of our main advice areas, such as benefits, debt, housing and employment.
You’ll need to be a strong communicator with with the ability to motivate, support and challenge constructively.
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
Cookies on our website
We use essential cookies to make our website work properly.
We'd also like to use additional cookies to remember your settings and to understand how you use our website. This helps us improve our services for you.
Some additional cookies come from other websites. These cookies help us show you things from those sites, like videos.
You can find out more about the cookies we use.
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
The Advice Team Manager will be responsible for the day-to-day support and line management of a team of advisers and caseworkers. This includes for example 1-2-1s, appraisals, mentoring, return to work interviews and generally ensuring that workers feel supported and enabled in their roles.
The post holder will also help to ensure that service delivery meets appropriate quality standards, and provide some duty supervisor cover on a Rota and ‘as and when’ basis. The post will suit someone who has an advice background, but is keen to use their skills in a management capacity.
This is a new role for us here at Citizens Advice Southampton. We are seeking to take some of the day-to-day pressures off our Service Manager, allowing him to focus on more strategic and developmental tasks.
We are a flexible, collaborative and supportive team, and the post holder will be able to make this role ‘their own’.
This role is subject to a Basic DBS check which will be applied for when the role is offered and accepted.
We’re looking for someone who has proven experience of supervising or line managing advisers and caseworkers, and who has a strong working knowledge of our main advice areas, such as benefits, debt, housing and employment.
You’ll need to be a strong communicator with with the ability to motivate, support and challenge constructively.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
English Teacher
Oasis Community Learning,
Southampton
1 day ago
Job/Person SummaryWe are seeking to an ambitious and driven teacher to support the transformation of the English department. This role offers excellent opportunities for an exploration into effective pedagogy and research based educational strategy. Our curriculum boasts carefully structured content that not only excites and inspires but also allows provides space for creativity, personality and identity as a practitioner. The...
Sales Assistant - Hedge End Southampton
Smyths Toys Superstores,
Southampton
1 day ago
Smyths Toys are recruiting!Are you ambitious, hard working, energetic and reliable?Smyths Toy Superstores are a rapidly expanding retailer specialising in toys, software, and nursery products. We are currently recruiting Sales Assistants.As a Sales Assistant, you will be expected to provide a high level of customer service, help your team achieve daily targets and ensure that the store is well stocked...
Sales Associate (Part Time - 8 Hours) - Southampton
HUGO BOSS,
Southampton
5 days ago
HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be...
