Administrator (Operations)

Templer HomeBuild (THB) has a great opportunity for an Operations Administrator to join its growing customer service team based in Newton Abbot.

Working across the various compliance, reactive repairs, refurbishment, painting and planned workstreams that THB deliver for Teign Housing residents, you will provide essential admin-based support to our Contracts Managers and the Planning/Scheduling team to help maintain and consistently improve the smooth and efficient operational delivery of our maintenance services.

We are looking for someone with excellent IT (specifically excel, word and outlook), confident communication skills (written and verbal), a flair for detail, accuracy, and following things through to completion.

In return you will benefit from working as part of a dynamic and close-knit team, who truly care about the work we do, along with the opportunity for hybrid working (blend of office and home working once established in the role) and long-term development opportunities.

Benefits:

• Let us help you prepare for your future with an employer pension contribution of up to 3%.
• 31 Days Holiday per year which includes Bank Holidays, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
• Enhanced maternity/ paternity pay.
• Annual pay reviews
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Specsavers vouchers
• For information on all other additional benefits we do, to enhance your work/life balance please visit our website.
  
  

Templer HomeBuild is a unique asset management business, benefiting from integrated systems, procedures, and long-term partnerships with two large, successful, and supportive organisations: Teign Housing (Housing provider) and Ian Williams (Contractor).

The Operations Administrator role:

Your main responsibility will be to aid the operational teams through completing routine and ad hoc administrative and office related duties.

Specific tasks will include:

• Creating and issuing bespoke letters to communicate with residents. For example, sending out key information relating to upcoming works due to be completed in their area, progress updates on live works, and compliance, printing and sending of Gas Safety certificates following annual gas servicing.
• Assisting with the scheduling team by booking appointments for planned surveys, gas safety inspections, compliance works and repairs with residents.
• Creating and maintaining accurate Health and Safety reporting/ filing. You will provide and collate weekly/monthly performance reports to support the operational team.
• Updating the housing systems with stock condition surveys and completions to ensure up to date and compliant records.
• Issuing of task orders to sub-contractors and material purchases
• Raising/completing work orders on contracts. General database administration.
  
  

What will you bring to the Operations Administrator role?

• Previous experience of working successfully as part of a team, by providing key administrative, communication and organisational tasks. If you have worked within the housing, construction, or maintenance sector previously this would be advantageous, but not essential. We will consider and welcome any transferrable/relatable sector background.
• Excellent IT skills to include MS office suite (outlook, word, excel). The ability to mail merge would be very advantageous. General ability and confidence in adapting to new systems with ease is important.
• Excellent written literacy skills (can write letters professionally) with effective communication and rapport building skills. You will genuinely enjoy being the point of reference for admin support in the office.
• You will be initiative-taking and thorough, organised, and methodical. We seek someone who enjoys following processes and gains genuine satisfaction from being efficient, accurate and accountable.
  
  

About Templer HomeBuild

We are an exciting venture, with the security and stability of being a subsidiary company of Teign Housing, with a strong connection with Ian Williams, where we benefit from their expertise of being one of the UKs leading property services companies.

We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as offering a host of additional property services including planned improvement, voids, and cyclical servicing.

We are passionate about people and firmly believe that our success will only be maintained if we continue to offer you a great place to work, support you with the right benefits and provide you with the opportunity to develop your career and fulfil your potential.

We reserve the right to shortlist prior to the closing date based on application volumes.

Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Templer HomeBuild —it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us regarding this position.