Administration Team Leader
s1jobs
Date: 1 week ago
City: Bellshill
Salary:
£30,001
per year
Contract type: Full time
Administrative Team Leader
As a Team Leader, you will provide supervision, support, and guidance to the administrative team, ensuring the smooth day-to-day operations of the department. You will be responsible for delivering a high-quality customer experience and ensuring that the team operates efficiently and effectively.
Responsibilities
As a Team Leader, you will provide supervision, support, and guidance to the administrative team, ensuring the smooth day-to-day operations of the department. You will be responsible for delivering a high-quality customer experience and ensuring that the team operates efficiently and effectively.
Responsibilities
- Coach and develop the skills and knowledge of team members.
- Support the review of processes and ways of working to improve efficiency.
- Promote and uphold the company’s culture, values, mission, and strategy.
- Be accountable for meeting departmental objectives.
- Ensure regular quality monitoring of calls.
- Oversee ongoing training on processes and facilitate process reviews, with suggestions presented to senior decision-makers before implementation.
- Prepare and deliver weekly/monthly client reports.
- Perform daily, weekly, and monthly checks on spreadsheets, taking action as necessary.
- Ensure staff deliver excellent service, representing the company professionally when interacting with clients and customers.
- Manage the logging and sending of all required paperwork to clients/customers/tenants, ensuring compliance with contractual obligations.
- Ensure timely communication with tenants via letters or phone calls prior to appointments, in accordance with agreed timescales.
- Manage the team according to office guidelines, ensuring adherence to start times, breaks, and log-in/log-out procedures.
- Handle complaints from clients, tenants, or customers.
- Escalate any missed deadlines, performance issues, or unmet targets to senior management.
- Liaise with operational supervisors regarding staffing needs.
- Be accountable for the efficient completion of tasks by team members.
- Conduct staff reviews and return-to-work interviews.
- Ensure sufficient staff coverage during holidays or absences, including cross-training where necessary.
- Participate in the recruitment process, including reviewing CVs, arranging interviews, and serving on the interview panel.
- Be mindful of financial implications when authorising overtime or staffing levels.
- Attend client meetings as needed.
- Participate in the standby rota, providing out-of-hours support on a rotational basis.
- Maintain discipline and professionalism within the team.
- Escalate any concerns rapidly.
- Handle disciplinary matters in line with company policies and procedures.
- Full-time, Permanent
- Salary: Up to £30,000 per year
- Company pension
- Free parking
- Monday to Friday
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Warehouse Administrator
Wincanton,
Bellshill
6 days ago
Overview JOB DESCRIPTION We are looking for an administrator interested in exploring an exciting new opportunity within our warehouse. The role will be supported with full training and will involve completing activities to ensure efficient and timely picking and loading of goods, as well as providing exceptional customer service and support to colleagues and clients in a fast-paced and dynamic...
Administrative Assistant
s1jobs,
Bellshill
2 weeks ago
Bespoke system data entry (training provided)Sales order processingPurchase order acknowledgementDocument filing/scanning/distributionAdmin support to other departments when necessaryLink Cable Assemblies Ltd are recruiting additional office support to assist in our Purchasing Department. The ideal candidate will exhibit high standards, excellent communication skills and attention to detail., No qualifications are required although experience in a similar role is preferredStrong interpersonal, customer service...
Food Production operator
Blue Arrow,
Bellshill
2 weeks ago
Blue Arrow are currently recruiting food production operatives for our client in Bellshill. This will be temporary ongoing work.You will be working on a production line dealing with fish products. The shift times are 6am ton 14:30. Monday to FridayThe rate of pay is £11.44 per hour.To apply please call 01698 747 024Blue Arrow is proud to be a Disability...
