Acute Medical Unit Patient Flow Coordinator

You will provide a comprehensive service to the trust with a focus to provide a single point of contact for the management of bed availability and allocation within the Emergency Department.

Provide administrative support to all clinical staff within the clinical area including; Consultants and Nurses to ensure effective working.

Support the clinical team, the Site Management team and other Divisional managers in ensuring the ED is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 4hour target.

The post holder must concentrate on all aspects of their role at all times. Each function of their role requires accuracy and speed to ensure patients are moved within the four hour journey time.

The post holder is required to monitor patient activity and flow within the Emergency Department, ensuring a timely progression between the ED and the admission wards or to discharge.

• To support the AMU nurse in charge to ensure a smooth and timely patient flow within the internal professional standard guidelines
• Monitor and maintain patient flow, by means of the Emergency Department patient management system (EDIS) Ensuring all information regarding patient’s progress is recorded accurately and in a timely fashion
• Provide and if necessary present information for ED into the Trust bed meetings
• Prompt clinical team for patient movement within the four hour target.
• Answer the phone and deal with requests for information, whilst maintaining confidentiality
• Work in partnership with other members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.
  
  

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

For further details / informal visits contact: Name: Mandi-Lee English Job title: Ward Manager Email address: [email protected] Telephone number: 01553 613350