Account Manager

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

• Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
• Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
• Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

The Role

At Corsearch, our client relationships are our top priority. So, we’re looking for an experienced Account Manager who is proactive and passionate about Corsearch, our products and services, and most importantly, our clients.

We will provide a flexible work environment in which you will be able to work remotely. In addition, you will have the opportunity to travel to client meetings, industry events and join committees to advocate for brand owners and understand the emerging trends within the industry that could ultimately impact your clients.

Responsibilities and Duties

• Own the commercial relationship for your account book of approximately 80 key customers with a focus on maintaining and growing revenue
• Serve as key point of contact for an account book of key customers working towards a gross renewal target and revenue target
• Build and maintain strong relationships with your customers
• Achieve assigned renewal, upsell, and cross-sell targets by collaborating with internal partners to ensure high customer usage and satisfaction
• Manage risk assessment plan for your account book with next steps and actions in place for accounts identified at risk
• Manage renewal of contracts, commercial discussions, and the annual customer contract and renewal cycle
• Negotiate and execute contracts to maximize annual recurring revenue
• Negotiate annual price increases
• Identify, develop, negotiate and convert new upsell and cross-sell opportunities
• Meet with customers virtually and in person when appropriate to drive a consultative and partner-based sales approach
• Understand each customer’s fiscal year and budget cycles and their contract and procurement processes
• Keep Salesforce.com and other support tools updated with timely, relevant, and accurate information
• Forecast weekly, monthly, quarterly
• Collaborate with sales team and other commercial team members to identify and grow opportunities within your account book
• Keep up to date with all major product updates and be able to articulate their value to our clients
• Be able to articulate any new products and services and their value proposition
• Clearly communicate progress of initiatives and campaigns to internal and external stakeholders

Essential

• Previous experience in B2B Sales, Account Management, or Customer Success roles with commercial responsibility for renewals and growth
• Experience in roles requiring frequent customer facing and interaction
• Track record of meeting and exceeding revenue targets
• Experience working in technology or SaaS companies, preferably in the IP space
• Able to articulate complex solutions and deliver business cases that resonate with our customers
• Strong research, problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Experience delivering business cases, account plans, and regular business reviews
• Able to collaborate with cross functional teams
• Demonstrable knowledge of procurement, contract process and negotiation
• Strong problem-solving and analytical skills
• MEDPICC or other sales methodology training preferred
• Willingness to travel about 25%

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.