Account Executive, Retail

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

An exciting opportunity has become available for a high-impact Majors Growth Account Executive (AE) to lead engagements with a portfolio of high-potential Retail customers. This role requires a resilient, hunter-minded sales professional who thrives in uncovering new opportunities, driving digital transformation, and accelerating customer growth through challenger-led conversations.

As a Majors Growth AE, you will be responsible for building and developing trusted relationships with CxO-level stakeholders, driving close engagement with cross-functional teams, and delivering impactful business outcomes through Microsoft’s integrated cloud solutions in close collaboration with the Microsoft partner ecosystem. You will operate in a scale-driven, digitally enabled model, supported by a dedicated Digital Sales Enterprise (DSE) team and Technical Specialists (TSPs).

Responsibilities

Business Relationship Owner

• Define and own the strategic vision for each account.
• Engage with CxO-level Technology, Digital, and Business Decision Makers to drive transformation.
• Lead with empathy, challenge conventional thinking, and align Microsoft’s value to customer priorities.
  
  

Sales Hunter & Challenger

• Identify and develop new business opportunities within underpenetrated or inactive accounts.
• Apply challenger selling techniques to reframe customer thinking and drive urgency.
• Leverage digital signals and insights to initiate and close high-impact engagements.
  
  

Team Orchestrator

• Collaborate with DSE, TSPs, and Partner ecosystems to deliver end-to-end customer value.
• Simplify orchestration by aligning with a consistent DSE model across solution areas.
• Drive clarity and accountability across virtual teams.
  
  

Operational Excellence

• Deliver consistent achievement of revenue and consumption targets.
• Execute with agility across all business levers and segments, ensuring both quarterly and annual accountability.
• Maintain accurate forecasting and pipeline hygiene.
  
  

Learning Agility & Role Excellence

• Embrace continuous learning through structured skilling plans
• Participate in peer-to-peer learning and community calls to share best practices and scale customer excellence.
  
  

Qualifications

Required Qualifications

• Experience in selling Cloud services, with a proven track record of success.
• Demonstrated ability to prospect, develop new business, and manage territory-level opportunities.
• Experience engaging with mid-to-senior level executives and influencing strategic decisions.
• Ability to work effectively with remote teams and partners.
• Technical acumen to engage in solution conversations and drive value-based outcomes.
• Direct experience of working within the Retail Industry or providing services to Retailers (ideal but not essential).
  
  

Preferred Attributes

• Passion for technology-led business transformation.
• Strong communication and storytelling skills.
• Strategic thinker with a growth mindset and resilience in the face of ambiguity.
• Inclusive leadership style that fosters collaboration and diversity.
• Experience working in a global, matrixed environment.
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.