Account Director (Retail Fixtures, Fittings + POSM), London

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

The Account Director is responsible for the development and nurturing of key retail accounts. This role is essential in strengthening relationships with the client(s) and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

You will take full responsibility for the strategic and operational management of the accounts under your responsibility and managing the performance of your team, ensuring all work is completed in line with the SLA. This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.

We are seeking someone who is expert in the Retail Fixtures, Fittings and Permanent Point of Sale Materials (POSM) markets and supply chains, to help develop clients, nurture relationships and convert opportunities.

You will operate on a Hybrid basis between home, a UK HH Global office and client site/office.

Key Responsibilities

• Play a leading role in the delivery of growth and client satisfaction, including client liaison, management of internal resource departments and management of external suppliers
• Delivering operational excellence
• With the Senior Account Director manage the on and off-site Account Teams that operate in the areas of the clients business under your direction ensuring compliance to company operating procedure
• Manage the personal development of your team members through, appraisals, one‐to‐one meetings, mentoring and training
• Take ownership of and resolve issues, quality concerns or corrective actions
• Developing effective growth strategies and managing the opportunities for these Clients
• With the Senior Account Director; build client development plans for each year, achieve and excel growth targets and manage overall financial performance of the account, risk analysis and remedy
• Identifying risks to the account and putting in place strategies to manage these risks
• Contract review and renewal
• Develop strong relationships with senior key decision makers
• Regular MI reporting and production of account relationship plans
  
  

Knowledge, Skills + Experience

• Extensive client service management experience, ideally with time spent working on the client site or sites
• Extensive people management experience including performance management and team leadership
• Experienced in taking responsibility for managing client service plans, KPIs, budgeting, forecasting and leadership
• Proven track record of operational management for client services departments
• Significant experience in developing and maintaining client relationships
• Able to present account planning and strategy for retention, growth and added value
• Demonstrable track record of successful client and contract management
• Can anticipate internal and/or external business issues and develop risk mitigation strategies
• Experience of managing department financials
• Have in‐depth knowledge of Performance Improvement philosophy and implementation
• Significant experience of managing work in a fast-paced retail environment
• Previous experience of presenting to Senior Management / Board level
• Strong experience of dealing with large P+L budgets
• Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level
• Excellent communication skills – verbal, written, presentation – with clarity of expression
• Demonstrable people management skills
• Passion for quality
  
  

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [email protected]

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.