Solution Engineer

Justt is a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness.

We're seeking an experienced, independent Solution Engineer to join our dynamic London team

This is a critical role requiring complete ownership of complex technical processes - from initial pre sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.

What You'll Do:

Lead Technical Sales Processes

• Take full ownership of the technical aspects of sales cycles, including deep understanding of customer requirements and matching the right solutions
• Conduct professional product demonstrations and technical workshops for prospective clients
• Develop and present customized solutions that address specific client challenges and business objectives
  
  

Technical Implementation & Onboarding

• Lead complete technical implementation of Justt's solutions for new clients, ensuring seamless integration with existing systems
• Provide comprehensive training and ongoing support to ensure clients maximize value from our solutions
• Proactively identify and resolve technical challenges throughout the onboarding process
  
  

Cross-Functional Collaboration

• Work closely with sales, product, customer success, and engineering teams to exceed client expectations
• Contribute to the development of technical documentation and training materials
  
  

Requirements:

• 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles
• 2 years in fintech - Bonus!
• Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution
  
  

Technical Skills:

• Proven experience with integration processes, APIs, and data mapping
• Strong problem-solving abilities and a critical thinking approach to client challenges
  
  

Personal Qualities:

• Exceptional communication and presentation skills - ability to explain complex technical concepts to both technical and non-technical stakeholders
• Independence and proactivity - thrive in managing multiple projects simultaneously in a rapidly changing environment
• Cultural fit for our London office and fast-paced, creative startup atmosphere
• Fluency in English; additional languages are advantageous