1st Line IT Administrator - GammaLabs

A Bit About Us 

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

Providing exceptional technical support and customer service to internal users across Gamma. Your primary responsibility will be to efficiently handle incoming IT requests and incidents, ensuring timely resolution or escalation to the appropriate support level.

What will you be doing day-to-day? 

• Building laptops and accounts for new staff as well as completing the IT enrolment for each new person into Gamma
• To be a first point of contact for all IT Service requests and incidents that are reported either via phone, walk up or self service tickets that have been logged.
• Quickly and accurately assess the nature of all reported incident and requests, providing a solutions where possible and escalating to 2nd line when needed.
• Perform troubleshooting to be able to identify root causes of issues and apply appropriate fixes or work arounds.
• To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed.
• To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue.
• To provide support for all software and hardware.
• User account provisioning and management
• To Raise Purchase orders for replacement kit.
• May require overnight stays across the UK
• To ensure compliance regarding Gamma policies and processes.
• To share and document knowledge.
  
  
  

What you’ll need:

• A driving license
• Proven ability to multitask and be able to make assessments of urgency based on knowledge and experience.
• Knowledge of Microsoft operating systems.
• Good working knowledge of Microsoft active directory and group policy
• Excellent written and verbal communication
• Able to manage time and work to tight deadlines.
• Knowledge of Microsoft products including Office 365m Active directory and Exchange, windows 10 onwards, netowkr and connectivity,
• Exceptional customer service skills.
  
  
  

What do we offer you? 

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family..
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
  
  
  

A few things to note 

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is onsite from our Newbury office. Travel will be required between our offices once a week.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! 
  
  
  

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.