1st Line Customer Support
Avalara
Date: 3 weeks ago
City: Brighton
Contract type: Full time
What You’ll Do
Join our vibrant Customer Support Team and become the face (or voice) of our company, engaging with customers from around the globe. As a 1st Line Customer Support Consultant, you'll be the first point of contact for any issues customers encounter with our VAT products, providing swift solutions. Whether you're troubleshooting VAT compliance issues or lending a supportive ear, your enthusiastic attitude and exceptional customer service skills will drive your success.
You will go beyond customer assistance—you'll collaborate with other teams to identify areas for improvement, implement new releases and upgrades, and contribute to our company's growth. Don't worry if you're not already a VAT expert; we offer comprehensive training to get you up to speed.
If you have experience with customer service and a background in problem-solving, this is the perfect opportunity for you! With your friendly attitude and can-do approach, you'll thrive in our energetic, team-oriented environment.
Apply now and join our dedicated team at the forefront of customer support!
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Join our vibrant Customer Support Team and become the face (or voice) of our company, engaging with customers from around the globe. As a 1st Line Customer Support Consultant, you'll be the first point of contact for any issues customers encounter with our VAT products, providing swift solutions. Whether you're troubleshooting VAT compliance issues or lending a supportive ear, your enthusiastic attitude and exceptional customer service skills will drive your success.
You will go beyond customer assistance—you'll collaborate with other teams to identify areas for improvement, implement new releases and upgrades, and contribute to our company's growth. Don't worry if you're not already a VAT expert; we offer comprehensive training to get you up to speed.
If you have experience with customer service and a background in problem-solving, this is the perfect opportunity for you! With your friendly attitude and can-do approach, you'll thrive in our energetic, team-oriented environment.
Apply now and join our dedicated team at the forefront of customer support!
- You will deliver exceptional service to our customers by promptly handling their inquiries and requests through multiple channels
- You will help our business navigate VAT registration and filing processes with ease
- Resolve customer issues and find creative solutions to complex problems
- Utilise our ticketing system to track inbound cases
- Act with curiosity to find opportunities to improve our processes and services
- We welcome individuals who seek solutions
- Build rapport quickly.
- Consistently strive to improve performance
- Attentive and compassionate communicator
- Able to resolve customer needs
- Proven troubleshooting skills
- Demonstrate eagerness and capacity to learn
- Good team player
- Systematically evaluates options in terms of consequences.
- Consistent and accurate in carrying out responsibilities to a successful conclusion.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
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