UK-Store Leader

Summary
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energised by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers.

The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description
Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions and deliver on Apple’s business priorities.

Coach and develop leaders to create high-performing teams that deliver exceptional results.

Be responsible for attracting, recruiting, training, developing and retaining a diverse, high-performing team.

Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.

Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.

Determine store scheduling strategy in alignment with programme guidelines, accounting for business, individual and team needs, and achieving scheduling guidance.

Analyse and use the business information required to support and execute the Apple Retail vision.

Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognise successes.

Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams.

Take action to create a safe, respectful and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken (sign language supported).
• Have 5+ years of leadership experience in retail, sales or a related field.
  
  

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build and manage multiple business groups within a fast-paced, complex and constantly changing retail environment.
• Manage multiple strategic priorities through effective organisation, planning and prioritisation.
  
  

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200672565-3110