Technical Customer Service Business Partner

Diversey – A Solenis Company

Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.

We are hiring a Technical Customer Service Business Partner to join our team in Northampton. This is a key role that strengthens the customer experience, drives service excellence and acts as the critical connection between the Country Sales Organisation and the Shared Service Centre.

As the Technical Customer Service Business Partner, you will capture country‑specific service objectives, translate them into clear priorities and ensure they are executed efficiently by the Shared Service Centre. You will work closely with local stakeholders, participate in Sales and Operations Planning discussions, and ensure that service requirements are fully understood and resourced. You will also use performance data to improve service quality, enhance productivity and support continuous improvement across the business.

This position is ideal for someone who enjoys cross‑functional collaboration, thrives on problem‑solving and is motivated by improving processes and customer satisfaction.

Responsibilities

• Act as the primary link between the Country Sales Organisation and the Shared Service Centre, ensuring service objectives and priorities are clearly communicated and delivered.
• Participate in country and cluster Sales and Operations Planning meetings to identify service requirements and align them with Shared Service Centre capabilities.
• Agree service priorities with local stakeholders and communicate these effectively to the Shared Service Centre, including the use of variable third‑party resources when required.
• Use key performance indicators to improve service quality, customer satisfaction and overall productivity.
• Identify opportunities to refine business processes and recommend continuous improvements to the European Technical Customer Service Leader.
• Lead the implementation of business process changes, including training and adoption across relevant teams.
• Facilitate communication and coordination between local departments and the Shared Service Centre to ensure efficient and effective technical service delivery.
• Support the overall customer experience by ensuring service delivery meets agreed objectives and contributes to business success.
• Resolve technical product or service issues and support customers in maximising the value of the organisation’s products and services.
• Support the successful implementation of new customer wins

At Diversey, a Solenis Company
We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.