Scheme Manager - Females

You’ll manage the team at our 24/7 Female Scheme. Ensuring that everyone has the right support, training and tools to work independently and confidently. You’ll make sure that customers receive the right support to maintain their tenancy and develop positive relationships with other customers and the community. You will also be required to manage additional schemes at different times as required.

What you’ll do:

• Lead the day-to-day delivery of a 24/7 supported accommodation service, ensuring high-quality housing management, building safety, and effective service delivery.
• Manage, support, and develop staff through recruitment, training, supervision, regular meetings, and performance objectives.
• Oversee referrals, resident engagement, multi-agency working, and promote customer involvement to ensure positive outcomes for residents.
• Monitor service performance, including rent collection, void management, property inspections, repairs, health and safety, and risk assessments.
• Manage budgets, staffing expenditure, case management systems, and service reviews to ensure accurate records, compliance, and cost-effective operations.

Who you are:

• Degree-level qualification or equivalent experience, with experience in Housing Management.
• CIH membership or willingness to work towards it.
• Strong leadership and people management skills, with the ability to coach, develop, and inspire others.
• Excellent communication, influencing, and negotiation skills, with a professional and solution-focused approach.
• Strong business and financial awareness, including experience supporting budgets, expenses, and invoice processes.
• Experience in project delivery, process improvement, and driving a culture of continuous improvement and innovation.
• Ability to travel, with a full UK driving license and a car.
• Willingness to work flexibly, including covering shifts and some evenings and weekends.
• Willingness to undertake a DBS check.

Apply now! We may close this vacancy early if we receive a high volume of applications.

Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack

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INDLOW

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.