Revenue, Benefits & Payments Officer

Salary

Band E -F £26,824 - £31,022 (pay award pending)

Contractual hours

37

Basis

Full time

Region

Rotherham

Job category/type

Customer Services

Date posted

25/06/2026

Job reference

REQ23359

Directorate: Corporate Services
Permanent, full time, 37 hours per week, (Monday-Friday)
We have an exciting opportunity to appoint a Revenue, Benefits & Payments Officer that will join our friendly and professional Local Taxation Team
The Local Taxation Team is responsible for the billing and collection of Council Tax and National Non-Domestic Rates
In the role of Revenue and Benefits Officer you will:

• Work to a high standard to deliver excellent customer service to members of the public.
• Process customer accounts and make decisions in relation to the collection of outstanding debts to ensure compliance with legislation, regulations, and procedures.
• Handle customer enquiries across multiple access channels including telephone and e mail and be able to interpret, validate, and process information and process work accurately to set timescales.
• Have good communication and IT skills with ability to work as part of a team and independently.
• Have the ability to liaise with other agencies, authorities, departments, and services in relation to casework.

Following a period of training and when you are working independently, you will benefit from our hybrid working arrangements which means we can offer a flexible approach to working remotely and in the office
We also offer a generous holiday entitlement; flexible working policy and you will be fully supported in all aspects of your role
If you think you are interested in this role, please click to make your application or for an informal discussion please contact Anna Maltby on 01709 803254
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
This post operates under a Career Grade/Grading Assessment Scheme, with starting salary and progression through the grades being linked to experience, qualifications and level of work being undertaken.
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.