Regional Patient Pathway Co-ordinator

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Aneurin Bevan University Health Board support flexible working.

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Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

An exciting opportunity has arisen for a Regional Patient Pathway Co-Ordinator to work for the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards.

We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Surgical Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service. To manage inpatient waiting lists and supervise the day to day running of the inpatient scheduling service. To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service. The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology service and that inpatient and outpatient capacity is well utilised. The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Regional systems and using direct and partial booked appointment processes. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications

Essential criteria

• Good Standard of Education
• Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
• Good keyboard skills
  
  

Desirable criteria

• ECDL qualification (European Computer Driving Licence) or evidence of similar skill
  
  

Experience

Essential criteria

• Ability to work as part of a multi-disciplinary team
• Ability to communicate as part of a multi-disciplinary team
• Ability to communicate with patients in an empathetic regarding their treatment and procedures
• Can demonstrate an enthusiastic approachable and friendly manner
  
  

Skills

Essential criteria

• Previous NHS experience in a role with ORMIS, RTT, or equivalent administrative competence developed in an associated organization
• Ability to take on an active role in the operational requirements
  
  

Desirable criteria

• Ability to take on an active role in agreed learning activities and keeps a record of them
• Understanding of knowledge and skills framework and ability to identify learning and needs and interests
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
  
  

Other

Essential criteria

• Acts in a way that is consistent with legislation, policies and procedures and abides by the Health Board health and Safety Policies
• Ability to support others in maintaining health, safety and security
• Ability to identify and assess the potential risks involved in work activities and processes for self and others
  
  

Desirable criteria

• Knowledge of emerging NHS initiatives – patient choice, ORMIS and be able to respond positively to those to ensure local implementation