IT Service Desk Specialist

Vacancy NameIT Service Desk Specialist Vacancy NoVN962 BasisPermanent Duration Work LocationCrumlin Job Details

BBI exists to help our customers create advances that improve health and save lives. We are seeking an IT Service Desk Specialist to join our team. This is a permanent, full-time position based at our site in Crumlin. Join our team: advancing health, together.

The Role

The IT Service Desk Specialist serves as the primary point of contact for all technology needs across the organisation. This role is responsible for rapid triage, resolving Tier 1 infrastructure and internal application requests, and managing the lifecycle of support tickets. Acting as a customer-focused problem solver, this role leverages internal knowledge bases for first-contact resolution and actively manages support escalations with third-party software vendors to ensure minimal disruption to business operations.

In This Role Your Responsibilities Will Include

• Act as the single point of contact across all company locations, providing comprehensive 1st line support for both IT infrastructure and internal business applications.
• Deliver exceptional customer service by managing the ticket lifecycle within our RMM tool, ensuring adherence to established SLAs.
• Empower end-users by providing plain-language troubleshooting, basic "how-to" guidance, and in-situ training for core company applications.
• Maintain high customer satisfaction scores by championing proactive communication, ensuring users are consistently updated on ticket progress, next steps, and expected resolution times.
• Manage Identity and Access Management requests via Active Directory, handling user onboarding/offboarding, password resets, and strictly enforcing Role-Based Access Control (RBAC).
• Provision, configure, and deploy endpoints (laptops, desktops, mobile) to company standards, ensuring a seamless Day-1 experience for new hires.
• Troubleshoot and resolve client-side issues within the Microsoft Windows environment, Microsoft 365 suite, and standard network peripherals (printers, meeting room tech).
  
  

You Should Apply If

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Our Recruitment Process

If this role sounds like it’s for you, click ‘apply’ today. Once we’ve received your application, a member of our recruitment team will be in touch to arrange a call. On this call, we’ll be able to tell you a lot more about working here at BBI Solutions, how ‘a day in the life’ of this position looks and discuss the next stages of the recruitment process.

If you are an internal employee applying for this vacancy you and your manager are required to complete an internal transfer form. This needs to be completed in full and attached to your application along with your CV and cover letter.

As part of career development and succession planning internal applicants will receive priority consideration initially, please ensure that you apply within the initial two-week period to support this.

Why Choose BBI

We are committed to promoting and protecting the physical, financial, and emotional well-being of all our employees. With our employees focused on others, we’re focused on them. That’s why, at BBI, we’re dedicated to providing our employees with access to global resources and site-specific benefits that support their health and wellbeing.

• Competitive Salary with Yearly Salary Reviews
• 5% Contributory Pension Scheme
• Life Assurance (4x Annual Salary)
• Private Health Care Scheme – including dental
• Global Employee Wellbeing Programme
• Reward and Recognition Programme
• Commitment to Career Development
• Generous Annual Leave Package
• Cycle to Work Scheme
• Refer A Friend Scheme
• Subsidised Canteen
• Free Onsite Parking
• Electrical Vehicle Lease Scheme
• Electrical Charging Points
• State of the Art Facilities – Certified Centres of Excellence
  
  

We’re also focused on development, creating an environment that allows our employees to nurture their talent and empowers you to make a difference. This is achieved by providing our employees with access to learning opportunities to help achieve personal career goals.

About BBI

For more than 70 years, we’ve been perfecting reagents, both native and recombinant, to help IVD and life-science teams turn breakthrough ideas into reliable, life-saving advances.

Great products are only the start. From troubleshooting tricky performance issues and customising reagents to meeting new regulatory standards, our scientists work to clear obstacles and accelerate progress. That’s why we continue to invest millions in new recombinant capabilities that help create diagnostics that improve health and save lives - in a more ethical and sustainable way than ever before.

Equal Opportunities

BBI are an equal opportunity employer and believe in fair treatment for all candidates. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

We ask that all applicants complete an equal opportunity monitoring form on a voluntary basis, with all submissions remaining anonymous. The information on the form will be used for monitoring purposes only and will not be used in any decision affecting you.

Stay in Touch

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Please note that we reserve the right to close this advertisement at any time upon securing a suitable candidate.