Housing Services Duty Manager

Job Advert

Are you passionate about supporting individuals affected by homelessness with the compassionate and safe environment they need to fulfil their potential?

Do you have experience of managing people and ensuring they perform at their best? If so, we want you!

About the Role:

YMCA Robin Hood Group is seeking a Housing Services Duty Manager, to lead a team of Housing Duty Managers and Housing Duty Workers across our Ashfield and Mansfield accommodation buildings.

Running this team provides the fundamental operations for these buildings overseeing building management, security and the first interaction point to our residents.

We are looking for someone who is proactive, approachable and willing to have a hands-on approach to ensure the safety and wellbeing of staff and residents within our accommodation.

Your role will also ensure compliance with Regulated Social Housing, Ofsted, and Quality Assurance Framework standards, meaning we provide excellent accommodation and support to our residents.

Key Responsibilities:

• Manage and support a team of Housing Duty Managers and Housing Duty Workers to ensure effective service delivery
• Conduct regular health and safety inspections and maintain safety compliance across all sites
• Ensure fire safety and appropriate auditing to ensure high quality and accurate recording of information, which includes accurate incident report writing and handovers
• Provide excellent customer service through front of house and reception management
• Lead the management of rent collection procedures and assist with arrears cases
• Respond to emergencies and incidents, providing appropriate support and liaising with emergency services
• Recruit, induct, train and manage your team on a day to day basis, prioritising supervision for reflective practice

This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what will happen that day!

You will need a UK driving license as you will have access to a pool car. You will be responsible for responding, managing, providing advice and guidance for incidents across our main accommodation sites as well as transitional homes. You can expect to travel between these two locations frequently.

About You

You will have experience in housing management or a related field

Be able to demonstrate leadership capabilities and experience managing teams

Your excellent communication skills will ensure an ability to build relationships with residents and stakeholders

Have a strong understanding of health and safety regulations and compliance requirements

A genuine commitment to supporting vulnerable populations and improving their lives

Ability to handle emergencies and sensitive situations with professionalism and care

What We Value

We’re driven by our core values and we look for these in every member of our team:

• 
  We Seek Out – We’re always looking for ways to do better.
• We Welcome – We include, respect, and support everyone.
• We Inspire – We believe in every person’s potential.
• We Speak Out – We advocate for what’s right.
• We Serve Others – We act with compassion and purpose.

These values are more than just words—they shape how we work, lead, and serve.

Our North Star – What Guides Us

Everything we do is inspired by our ambition that every child and young person we support:

• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them

Your leadership will play a vital role in achieving this mission.

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of what you can expect:

• Funded training, qualifications & career progression across YMCA services

• Quarterly Campfires – celebrating our impact across the organisation
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
• Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service
• Discounted YMCA childcare & holiday clubs
• £500 refer-a-friend bonus
• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.

Please note, you must be over 18 to apply for this role. This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

INDHP