Front Gate House Officer

Front Gate House Officer

Permanent
Location: Heathrow
Hours: Full time, 4 on 2 off, 10 hours a day, variable shift
Pay: £14.20 ph

Join Our Team as a Front Gate House Officer

Front Gate House Officer are responsible to ensure that visitors and clients are received in an excellent and professional manner and that all front of house security areas operates at high quality service at all times.

About the Role:

As a Front Gate House Officer you will be responsible for:

• To deliver the professional greeting of clients and visitors, to the highest standards
• Ensure safe working practices to ensure safety of building, staff and visitors
• To monitor and manage the Winsor Suite car park.
• Maintain regular contact with the doorperson and other member of staff to ensure security is never compromised while Heathrow VIP service level standards are maintained.
• To assist in coordinating the day to day running of the building forecourt, entrance/exits and liaising between VIP, staff and visitors to ensure all relevant information is communicated correctly and efficiently.
• Ensure gate house is always manned by an appropriate security level trained person.
• Maintain discretion and confidentiality at all times
• Work as part of the VIP team to ensure a seamless service

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Valid SG/DS licence is essential
• Deliver excellent customer service
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• Able to demonstrate an ability to work as part of a team.
• Able to deal calmly and confidently with all demands from the public.
• An understanding of the principles of equality and diversity in relation to visitors' needs.

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.