Customer Service Advisor

Permanent – 36.25 Hours – Full Time (80% hub based)

RBH currently have an opportunity for a Customer Service Advisor to join our Customer and Communities Team, to deal with customer enquiries, via their channel of choice, including telephony, digital and social media in a professional and prompt manner whilst delivering an excellent customer experience.

Who are we looking for?

Our Customer Service Advisors provide customers with their first impression of our society, so it’s vital that you’re someone who can build instant rapport with our customers. We are looking for people who are instantly likeable, you’ll be friendly, confident, and able to think on your feet, and you'll consistently deliver an exceptional service.

Our Customer Service Advisors know one thing for certain - every call will be different! Dealing with enquiries ranging from general information about RBH to specific questions about repairs, rents and payments, looking for a new home, planned maintenance and neighbourhood enquiries - you'll be a good listener, answer efficiently to achieve 1st contact resolution, or direct customers to the right team.

Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you'll need to be results-driven whilst taking a genuine interest in each customer.

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

We listen with empathy, respond with compassion, and make it easy for our customers to access our services.

We earn trust through honesty, integrity, caring and keeping our promises.

We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.

RBH, Unique Enterprise Centre, Belfield Road, Rochdale, OL16 2UP

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