Customer Analyst

About The Role

Customer Analytics & Insights Analyst – Help us deliver for our customers, every day

At Domino’s, you bring the flavour. Together, we deliver delicious.

We’re looking for a Customer Analytics & Insights Analyst to help us better understand our customers, how they order, what they value, and where we can improve. Working as part of our Digital (Marketing) team, you’ll turn data into clear, practical insights that help shape campaigns, improve performance and support smarter decision-making across the business

What You’ll Bring

• This role is perfect if you enjoy working with data to solve real business problems and want to build your career in customer analytics. You’ll be based in Manchester or Milton Keynes, working closely with marketing and digital teams to turn customer behaviour into meaningful insight.
• Experience working with data in an analytics, data science or insights role, ideally within a retail or e-commerce environment
• Strong SQL skills, with the ability to extract, manipulate and analyse large datasets
• Experience with customer analytics, including segmentation (e.g. RF/RFM) and lifecycle analysis
• Experience using reporting or visualisation tools (e.g. Excel, Power BI, Tableau, Python or R)

What You’ll Be Doing

• In this role, you’ll help us understand what our customers are doing and why and turn that into insight teams can act on. You’ll work closely with marketing, CRM and commercial teams, supporting campaigns and helping improve how we connect with customers.
• Analyse customer behaviour, performance and segmentation to identify trends, opportunities and risks
• Support campaign analysis and recommend ways to improve targeting, engagement and customer value
• Build and maintain reports, dashboards and datasets to support ongoing insight and decision-making
• Work closely with marketing and digital teams to provide clear, structured insight that informs strategy
• Identify ways to improve reporting, data quality and analytical approaches over time

How We Will Support You

• A clear, confidence-building induction so you understand your role and how your work connects to the wider business
• Support from your manager and team, with people who will help you build your skills and grow your confidence in analytics
• Opportunities to develop your technical and commercial understanding, with clear progression pathways within the team
• Recognition for great work, both in day-to-day moments and through wider company initiatives

About Us

Who are we? A forward-thinking, inclusive world's leading pizza company:

Domino's is the world's leading pizza company, with over 1,300 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy and data driven bunch – 90% of our system sales come through digital channels and 75% of our digital orders coming via the app we have 9.5 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.

At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our DomiDNA:

• We Mean Business
• We Always Deliver
• We’re Open to New Flavours
• We’re Tastier Together

If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!