Cluster General Manager

Description

AT RBH we believe our people are our biggest assets…

At RBH, we understand the value of putting our people first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality.

At RBH, we do not just offer jobs, we offer opportunities to grow, succeed, and be part of a team that is redefining what it means to work in hospitality. Join us and discover why our people are at the heart of everything we do.

Be Part of Something Extraordinary

We are seeking an exceptional Cluster General Manager to lead an exciting hospitality portfolio comprising the successful Duke of Cornwall Hotel, Plymouth and The Marine Hotel, Paignton.

Where Will You Work

The Duke of Cornwall Hotel is one of Plymouth’s most iconic and historic hotels. Dating back to 1863, the hotel was created as the city’s first luxury hotel and still carries the character, grandeur, and charm of its Victorian heritage today. With 72 individually styled bedrooms, event spaces, weddings, private functions and a strong connection to Plymouth’s maritime history, the Duke of Cornwall is a hotel with real personality. As the hotel prepares to reopen following improvement works, this is an exciting opportunity to be part of relaunching a much-loved Plymouth landmark and shaping the next chapter.

The Marine Hotel is situated on a level position, directly opposite Paignton Seafront and a short walk to the town centre, with a free on-site car park which is subject to availability and cannot be reserved and free Wi-Fi within our bar lounge, you couldn’t ask for a better location on the English Riviera.

The Marine hotel has fifty-three en-suite bedrooms, with dog-friendly rooms available.

THE ROLE

As Cluster General Manager, you will hold overall responsibility for the operational, financial, and commercial success.

Reporting into RBH's senior operations team, you will provide strategic leadership across the hotels, whilst ensuring delivery of exceptional guest experiences, strong employee engagement, and sustainable financial performance.

YOUR IMPACT

Lead Outstanding Hospitality Operations

Deliver outstanding financial, operational, and guest satisfaction results across the portfolio.

Drive a culture focused on service excellence and continuous improvement.

Maintain the highest standards of quality, safety, and guest experience.

Drive Commercial Performance

Lead commercial and operational strategies to maximise revenue, profitability, and market share.

Work collaboratively with Revenue, Sales, Marketing, and Finance teams.

Identify and capitalise on new business opportunities across all market segments.

Deliver strong owner returns through effective financial and commercial leadership.

Develop People & Culture

Recruit, inspire, and develop high-performing teams.

Drive engagement, retention, and succession planning across the portfolio.

Create a culture of learning, development, accountability, and recognition.

Lead by example, embedding RBH's values in everything you do.

Build Strong Stakeholder Relationships

Act as the ambassador for RBH within the local community.

Develop meaningful relationships with owners, local businesses, corporate partners, and stakeholders.

Collaborate with RBH teams to share best practice, implement initiatives, and drive continuous improvement.

What We Need From You

We are looking for a highly motivated hospitality leader who combines commercial expertise with exceptional people leadership.

You Will Bring

Proven experience as a General Manager, Cluster General Manager, or senior hotel leader.

A strong commercial mindset and track record of driving revenue growth and profitability.

Experience leading multi-site operations or large, complex hospitality businesses.

Excellent understanding of hotel operations, including Rooms, Food & Beverage, and Commercial functions.

Outstanding leadership and communication skills with the ability to inspire and engage teams.

Strong stakeholder management skills and experience working with owners and investors.

Strong financial management, budgeting, forecasting, and P&L expertise.

The resilience, adaptability, and ambition required to lead through growth and change.

What We Offer

You will have access to a benefits package we believe truly works for our people:

Competitive salary and bonus opportunity.

Discounted hotel room rates for you and your friends & family.

An extra day's holiday for your birthday.

Enhanced Maternity, Adoption & Shared Parental Leave.

30% Food & Beverage discount at participating RBH hotels.

Pension scheme.

Refer a Friend Scheme.

Flexible working arrangements.

Stream – choose how and when you get paid.

Life Insurance.

Employee Assistance Programme.

Social and wellbeing events throughout the year.

Free meals on duty.

Exceptional development and career progression opportunities within RBH.

…and much, much more.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know.