Client Care Assistant
Medivet & Partners
Date: 2 weeks ago
City: Southend-on-Sea
Contract type: Part time
We're looking for a friendly, organised Client Care Assistant to join our welcoming team at Medivet Leigh-on-Sea.
Hours
Included in a Bank holiday rotation
As the first point of contact for our clients and their pets, you'll provide a warm welcome, manage appointments, answer telephone enquiries, process payments, and support the smooth running of the practice. You'll play a key role in ensuring every client receives an exceptional experience from the moment they walk through our doors.
Excellent communication skills, a positive attitude, and the ability to thrive in a busy environment are essential. Previous customer service experience is desirable, although full training will be provided.
If you're passionate about delivering outstanding client care and enjoy working as part of a supportive veterinary team, we'd love to hear from you.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
Hours
- Mondays
- Tuesdays
- 1 in 6 Saturdays
Included in a Bank holiday rotation
As the first point of contact for our clients and their pets, you'll provide a warm welcome, manage appointments, answer telephone enquiries, process payments, and support the smooth running of the practice. You'll play a key role in ensuring every client receives an exceptional experience from the moment they walk through our doors.
Excellent communication skills, a positive attitude, and the ability to thrive in a busy environment are essential. Previous customer service experience is desirable, although full training will be provided.
If you're passionate about delivering outstanding client care and enjoy working as part of a supportive veterinary team, we'd love to hear from you.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Catering Officer, 30 hrs per week, 37 wks per year, Southend Campus
onlyFE,
Southend-on-Sea
1 week ago
Catering Officer 30 hrs per week, 37 weeks per year. Based at Southend Campus Catering Officer (term time) We are seeking a highly organised and proactive Catering Officer to support the day-to-day administration and coordination of a busy multi-site catering operation. This is an excellent opportunity for an individual with strong administrative, organisational, and customer service skills to play a...
Bartender
Whitbread,
Southend-on-Sea
2 weeks ago
We're currently recruiting in our Strawberry Fields Beefeater. Working 16 hours per week, paying up to £12.76 per hour.Bartender – Strawberry Fields Beefeater – RestaurantCome and be Bartender at Strawberry Fields Beefeater in Southend-on-Sea. Help us prepare, pour and serve drinks in our pub restaurant. Immediate start, no experience needed.PAY RATE: Up to £12.76 per hourCONTRACT TYPE: Fixed term contract...
Technician
Honeywell Technologies,
Southend-on-Sea
2 weeks ago
Job DescriptionAs a Technician here at Honeywell, you will play a vital role in ensuring the operational efficiency of our Integrated Supply Chain (ISC) processes. You will be responsible for performing technical tasks that support the production and distribution of our products, contributing to the overall success of the organisation.You will report directly to a Supervisor and will work out...
