Case Consultant

Job Title: Case Consultant

Salary: £42,642 per annum plus essential car user allowance

Location: Stafford/Telford - Hybrid

Hours: 36 hours per week

Contract Type: Permanent

About the role:

We currently have a great opportunity for a Case Consultant to join our team.

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you enjoy being part of a supportive, and growing team, this would be the perfect job for you.

Day in the life of a Case Consultant

As a Case Consultant, you will act as the organisation's specialist lead for complex customer and community cases. Working closely with housing teams, senior leaders, and partner agencies, you will support the resolution of challenging situations involving anti-social behaviour, safeguarding concerns, domestic abuse, tenancy sustainment, and vulnerability. Your expertise will help ensure customers receive the right support while promoting safer and more sustainable communities.

What we are looking for

To be successful in this role, you'll bring experience, expertise, and a passion for delivering positive outcomes for customers and communities. We're particularly interested in candidates who can demonstrate:

• Significant experience in one or more of the following areas: complex housing management, tenancy sustainment, anti-social behaviour (ASB), safeguarding, domestic abuse, or other related fields. (Highly Desirable)
• Experience of working collaboratively with external partners, including Local Authorities, the NHS, Police, and wider community-based support services. (Highly Desirable)
• A relevant professional qualification, or evidence of working towards one. (Highly Desirable)
• Membership of, or a commitment to working towards membership of, an appropriate professional body. (Highly Desirable)
• The ability to lead and coordinate complex case reviews, working effectively with operational teams, senior leaders, and external partners to achieve positive outcomes. (Desirable)
• A strong understanding of housing law, safeguarding responsibilities, and regulatory requirements, enabling you to make informed decisions, manage risk effectively, and ensure residents receive safe and compliant support. (Essential)

For full details of the role requirements, please refer to the job description.

What we can offer you

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

Please hit the Apply Now button

If you need any supporting submitting your application, please email [email protected]

Closing date: 18th July

Interview date: 28th and 30th July

Interviews may take place throughout the advert

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  We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• We may close this vacancy early if we receive a high volume of applications.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
• Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.