Business Development Representative

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

As a Business Development Representative, you’ll play a key role in driving growth by connecting with prospective customers and helping them understand the value of our platform. You’ll partner closely with Account Executives to identify new opportunities, build meaningful relationships, and contribute to a collaborative, high-performing sales organization.

This is an exciting opportunity for someone who is motivated, curious, and eager to build a successful career in sales. You’ll work in a fast-paced environment where initiative, communication, and problem-solving are valued, while gaining exposure to modern sales strategies and customer engagement practices.

Responsibilities

• Identify, qualify, and create new sales opportunities within assigned target accounts and territories
• Proactively engage prospective customers through phone, email, and other outreach channels
• Execute an account-based go-to-market strategy in partnership with Account Executives
• Build trusted relationships with prospects by understanding their business challenges and goals
• Qualify inbound and outbound opportunities and support pipeline development
• Maintain accurate activity tracking and consistently achieve weekly and monthly KPIs
• Represent the company professionally as a first point of contact for prospective customers

Requirements

• Experience engaging with customers or prospects in a sales, business development, or customer-facing environment
• Strong communication and relationship-building skills with the ability to uncover customer needs
• Motivated self-starter with a strong interest in building a career in sales
• Ability to learn quickly, adapt to feedback, and confidently navigate objections
• Comfortable managing multiple priorities in a fast-paced, team-oriented environment
• Hybrid work environment with quarterly travel required

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [email protected].

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.