Inside Sales Associate

Job Description

ADI Global Distribution now have the opportunity for an Inside Sales Associate to join the ADI team at our Edinburgh Store (EH20 9HN). This role will be working Monday-to-Friday hours 8:00am – 5:00pm and offers excellent, long-term opportunities to build a career within the electronic security industry.

As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team to generate sales and achieving sales targets.

JOB DUTIES:

• Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
• Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
• Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
• Assist in executing store business plans and marketing strategies to drive revenue and profitability.
• Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
• Deliver products to customers across the region, ensuring timely and accurate service.
• Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
• Maintain accurate CRM data to provide visibility on business progress and customer relationships.
  
  

YOU MUST HAVE:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Ability to multi-task and sell over the phone as well as face to face
• Excellent communication skills
• Strong interpersonal and relationship-building skills
• Comfortable working independently and as part of a team
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities
  
  

WE VALUE:

• Prior sales and industry experience, ideally within wholesale distribution or trade counter environments
• Strong interpersonal and relationship-building skills
• Comfortable working independently and as part of a team
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities
• Experience using CRM systems to manage customer data and sales pipelines
• Problem-solving mindset with proven ability to manage client and executive relationships
• Quick to learn and apply product knowledge to deliver tailored solutions
• Driving License although not essential
  
  

What's In It For You

• Stable permanent role Monday to Friday.
• Competitive salary + quarterly bonus scheme
• Great work environment
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand
  
  

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com .

You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

If a disability prevents you from applying for a job through our website, request assistance here .

JOB INFO

Job Identification : 18984

Job Category : Inside Sales

Posting Date : 2026-08-04T12:42:21+00:00

Job Schedule : Full time

Locations : Unit3, Dryden Vale, Bilston Glen Estate, Loanhead, Edinburgh, EH20 9HN, GB

(On-site)

Incentive Eligible : SIP

Business : ADI Global Distribution

Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.