Awaabs Law Compliance Co-ordinator

Remote/Peterborough

Monday – Friday 0900-1700

Are you passionate about ensuring safe and compliant housing? Do you thrive in a role that combines data management, customer service, and regulatory oversight? We’re looking for a dedicated Compliance Coordinator to join our team and help us meet our statutory obligations under Awaabs Law.

About the Role

As our Compliance Coordinator, you’ll be at the forefront of ensuring tenant-reported hazards are addressed swiftly and thoroughly. You’ll manage the end-to-end process from logging reports to overseeing investigations and repairs, ensuring clear communication and timely resolution.

Key Responsibilities

• Receive, log, and triage tenant hazard reports, ensuring urgent issues are prioritised.
• Track all stages of hazard response using robust data systems.
• Provide regular compliance reports to management.
• Ensure investigations and remedial works are initiated within required timescales.
• Communicate empathetically and clearly with tenants, including written summaries within 3 working days.
• Monitor contractor performance against Awaabs Law standards.
• Maintain accurate records and analyse trends to identify risks and improvement opportunities.

What We’re Looking For

Essential:

• Experience in customer service, complaint resolution, and report writing.
• Strong IT skills, especially in Microsoft Office.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Strong organisational and influencing skills.
• Calm and tactful approach under pressure.
• Commitment to delivering excellent customer service.

Desirable:

• Experience in a performance-focused environment.

The full job description is available below

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

You can find out more and the on the CKH website.

Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.