Aftersales Engineer Coordinator

Working as a key point of contact for the operational field team taking responsibility to effectively manage and coordinate the diaries and work orders of the engineers and contractors booking in their repairs across the country.

• Raise purchase orders for relevant parts and allocate any local stock as required.
• Creating, checking, and loading work orders to the Microsoft outlook diaries for all Kompan Engineers whilst ensuring maximum efficiency wherever possible.
• Raising PO's with Subcontractors along with SOW and RAMS, ensuring dates are booked in
• Checking work completions from the engineers/sub contractors and forwarding to the customers and relevant members.
• Invoicing following completion of works
• Works simultaneously on multiple projects, balancing workload and communicating when support is needed to ensure deadlines are met.
• Dealing with the Engineers/ subcontractors on the phone regarding any queries on the work orders
• Maintaining and checking tracker data
• Route planning
• Holiday cover for other office-based members of the aftersales team
• Arranging Couriers / shipping of parts to engineers
• Liaison with senior management is also required.
• Ensuring accurate information is regularly available for forecasting purposes.
• To summarise the works required to a concise scope of works, from many different information sources (Customer email enquiries, inspection reports, ASM’s).
• To ensure RAMS are issued to all works delivered by aftersales through subcontractors.

Experience and personal attributes

• Experience of working in a support role, as office-based support to field-based engineersworking in practical roles.

• Experience working and organising remote engineers
• Good geographical knowledge and use of planning tools, google maps, trackers etc
• Proven capability of multi-tasking and working to multiple fixed deadlines
• Competent in checking work ordered, ensuring parts have arrived and effective planning of small repair works, excellent attention to detail is required
• Experience in Word, Excel, Microsoft Suite, and an ERP system
• Experience of working within a construction, maintenance or service engineers’ business maybe an advantage, but training will be given to the right candidate

KOMPAN - Who are we?

KOMPAN is a global leader in outdoor play and fitness solutions. We design, produce, and install over 1,000 playgrounds and fitness areas every month across 94 countries. Our HQ is based in Odense, Denmark, with manufacturing site in Czech Republic and sales offices worldwide. Read more

What’s our culture like?

We combine professionalism with playfulness. Our teams work across functions and cultures, valuing diversity, creativity, and results.

Why should you work with us?

At KOMPAN we make a real impact - creating healthier, happier communities through play and movement and have done this since 1970. You'll grow your career while changing lives worldwide. This is a very strong purpose to be part of.

How to apply?

Please apply via our website. We review applications on an ongoing basis, and you can expect to hear from us once we have selected candidates to proceed to a first interview. You will, of course, hear from us regardless of whether you proceed in the process or not.

Here's a good tip!

If you don’t see an open position that matches your competencies and interests, we encourage you to connect with us. Once registered, your profile will automatically be matched with future openings and you’ll receive an invitation to apply when a good match is found.

We regularly post new job openings on our website. If you're interested in other opportunities with us, be sure to check back often. Let’s Play!

KOMPAN is an equal opportunity employer and encourages all to apply.