Service Designer

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector.

Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements.

Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant design standards, and communicate your design decisions effectively.

Please note you may need to undergo Security Clearance for this role

Design thinking and evidence-based design.

• You have a strong understanding of design thinking. You can apply frameworks and approaches as appropriate to the circumstances of a project.
• You take an evidence-based approach to design. You seek to test your assumptions to ensure that your designs are the simplest feasible approach to solving problems for users.

Focus on users and their needs.

• You can undertake basic user research activity as appropriate to your design work. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility.
• You can design to meet a wide range of user needs, explain design decisions in relation to user needs and explain the constraints on your designs.

Concepts and prototyping.

• You can create and iterate a variety of different prototypes, selecting the appropriate level of fidelity and tools for the task.
• You can appropriately evaluate concepts and prototypes and explain them to stakeholders and team members.
• You can select, apply and adapt appropriate design patterns, and participate in wider design community discussion and activities.

Experience of accessible/ inclusive design.

• You understand the key principles and considerations for accessible/inclusive design and can apply these appropriately in your designs.
• You can evaluate your designs in relation to appropriate accessibility standards.

Knowledge and experience of design standards.

• You understand common design standards and can demonstrate how your designs comply with the appropriate standards for the sector or project.
• You are aware of the design standards that apply to public sector projects in the UK and the GDS assessment processes.

Consultancy skills.

• You have experience of communicating your design process and decisions effectively to gain the confidence of internal colleagues and customers.
• You can appropriately manage the stakeholders you encounter within your work, and know how to escalate issues and when to seek support in unblocking your design work.

Agile working in multidisciplinary teams.

• You understand user-centred design practices and know how to align your work to agile workflows across all stages of the development lifecycle.
• You can work in an open, iterative and collaborative way in a multidisciplinary team.

Location: This role can be delivered in a hybrid nature from one of these offices Belfast, Birmingham, Manchester, Edinburgh, Newcastle or London.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.