Community Moderation, Trust and Safety Manager

Job Description

Join us to pioneer and drive outstanding global moderation across our owned and earned communities!

You will play a crucial role in delivering critical business value and ensuring safe, engaging, and meaningful experiences for the LEGO Group’s audiences.


Core Responsibilities

• Develop and implement a comprehensive community moderation, trust and safety strategy across all earned and owned platforms globally, incorporating efficient usage of AI tools, internal teams and external vendors, to ensure high-quality user experiences grow trust and maintain positive brand perception
• Establish clear community guidelines and terms of service tailored to each platform and audience type, considering the risk levels, digital safety and moderation requirements
• Collaborate closely with the internal product team and lead external vendors, ensuring a robust and consistent moderation set-up across all existing and new platforms for kids and grown-ups
• Collaborate with external brand partners, regional and local marketing teams, to ensure co-branded channels and local communities are moderated in line with our safety and user experience standards
• Regularly audit and hands-on review of our communities, to identify optimisation opportunities, improve efficiency and mitigate risks
• Advocate for user and business needs to internal partners, providing regular reporting and insights on the impact of moderation, user sentiment, and potential difficulties
• Collaborate with our Knowledge and Training team to implement training programs and guidance documents to improve moderation skills and understanding across the broader team and business
• Influence the delivery of key strategic priorities, by being an active member of the extended Community Management and Moderation Leadership Team, bringing expertise on moderation, encouraging innovation and promoting a culture of excellence
  
  
  
  

Do you have what it takes?

• Significant experience in a similar role within a complex, global organisation
• In depth understanding of digital communities, AI moderation tools, community engagement and social media platforms
• Familiarity with risk assessment and mitigation strategies in digital worlds, including collaborating with relevant partners to optimally manage and mitigate crisis comms and issues management scenarios
• Awareness and understanding of different audience needs’ and relevant safety considerations, including knowledge of child safety laws and ethical considerations
• Exceptional interpersonal and communication skills, capable of working across multiple layers, timezones and global locations
• Strong strategic, analytical, decision-making, and problem-solving skills
• Excellent written and spoken English
  
  
  
  

What’s in it for you?

Here Are Some Of What To Expect

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
  
  
  
  

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.