Service Charge Coordinator

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Legal & General Affordable Homes - we're on a mission to tackle the UK's housing landscape and address the chronic shortage of affordable housing in the UK head-on! With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector. 

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. Now, we are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes. 

Focusing primarily on the Shared Ownership and affordable rent markets, Legal & General Affordable Homes is creating positive, economic and social impacts on the regions and communities in which we work. We strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We've already started to make a real difference, but we can't do it alone. 

We’re recruiting for a Service Charge Coordinator to join us. We’re offering a competitive base salary. You will support the Service Charge Manager and internal and external colleagues to ensure consistent, accurate and realistic service charges are set for all schemes coming through the approval process. Be responsible for annual review of rent and service charges with our external suppliers and internal Stakeholders.

What you'll be doing:

• Service charge modelling for the first stages of our internal scheme approval process in liaison with Development colleagues
• Reviewing of service charges ahead of the second stage of our internal scheme approval process - checking all amendments from stage one have been made or explained where not required
• Service charge reviewing and amending pre operational scheme handover for sign off by the Service Charge Manager
• Updating Brolly (our internal Housing Management System) with finalised service charges in advance of letting or sale
• Liaising with Development and managing agent/ManCo ensuring an up to date budget is received and checked
• Ensuring the service charge model is kept up to date with changes to schedule of rates costs and other variable factors
• Acting as point of contact for customer queries and complaints regarding service charges where these cannot be closed by our management providers
• Contributing to internal and external audit and regulatory returns/Performance reporting

Who we're looking for:

• Proven experience of service charge budgeting and reconciliation.
• Knowledge and experience of affordable housing sector.
• Solid understanding of the importance of building and maintaining relationships for the mutual benefit of all external and internal parties.
• An understanding of key service charge legislation.
• Experience of working with Housing Management Systems and an understanding of the importance of keeping the information in such systems up to date.
• Interest in developing systems to support the business with service charge setting and reporting.
• Responding to customer queries and complaints regarding service charges

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart  

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.