IT System Administrator

At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

About the team: 

We are a lean, hardworking team consisting of 5 people. Director of IT, IT Operations Manager, Senior System Administrator, System Administrator and Infosec Manager. We support two floors (5th and 6th) containing 370 people, in our Hammersmith HQ and regularly travel to Germany to support our Dusseldorf office (25 people). We also remotely support two outsourced call centres, one in New Delhi, India and the other in Durban, South Africa.

The impact you’ll have:
Reporting to the IT Operations Manager, the System Administrator will provide operational and strategic support to facilitate the day to day running of all IT systems for all users across all regions.

Your day-to-day:

• 
  Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment.


• Building, supporting and maintaining large scale CRM (Kustomer) and Telecoms systems (UJET)


• Troubleshoot network issues and work with senior IT in resolving any problems.


• Manage multiple queues of tickets using Freshservice within our SLA.


• Manage and run weekly joiners and leavers, account creations and deactivations.


• Provide ‘All Hands’ meeting setup and support and general AV support/break-fix as needed and support 20 Google Meeting rooms.


• Support UK Office and Dusseldorf office (Onsite and remote).


• Completing technical projects in line with quarterly business key results

Your skillset:

• 5+ years working experience as an IT Support Engineer or Administrator


• Degree in a technical subject or industry standard certificates


• Strong working knowledge of Google Workspace, Azure and JAMF


• Strong working knowledge of Mac, Windows and Linux operating systems


• iOS and Android management and support


• Solid understanding of networking, we use Palo Alto and Aruba


• Possess a strong focus on customer service and IT security


• Ability to work individually and within a team


• Flexibility to work outside of standard work hours to accommodate special projects or emergencies

Desirable: 

• AV engineer experience (setup and support) 


• Experience with Palo Alto firewalls and Aruba switches and Access Points


• Managing large scale CRM and/or ticketing systems

Perks of joining us:

Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: 

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Enhanced maternity/paternity leave
• Cycle to work scheme, season ticket loan and eye care vouchers

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

1.  TA screening - 30' 


2.  Video interview with IT Operations Manager and Director of Business IT - 45' 


3.  Face-to-face interview with IT Operations Manager & IT System Administrator - 1h