Operations Manager

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More About The Role

We are looking for an Operations Manager to come and join our team with the goal of achieving excellence, you will monitor the operational performance of the portfolio you support. You will work closely with your supportive Portfolio Manager to deliver the client(s) strategy, working to achievable and realistic targets and KPIs as well as performing your line manager duties.

A key part of your role is ensuring that you deliver an effortless customer service experience. To achieve this, you should be confident in your communication style and your ability to effectively take ownership of your ‘to-do' list. Furthermore, at Touchstone we are advocates of ‘continual improvement' and would welcome the opportunity for someone to come in and look to improve our processes and services, streamlining and improving efficiencies where possible.

For more information please download our job profile available on our website.

More About You

Essentially this role supports a large portfolio of properties.

The ideal applicant will have considerable experience working within a KPI and target driven environment, with success measured through Operational excellence. Due to client-focused nature of the role you will work closely with the wider Touchstone team and have the ability to build strong relationships through your excellent communications skills

This role supports a busy and fast moving business, therefore you will need to work well within this type of environment whilst managing and motivating your team. The ideal person will demonstrate a supportive and innovative approach along with engendering a positive team spirit whilst working under your own initiative.

The successful applicant will have experience managing people, you will demonstrate experience performing line management duties and demonstrate great people skills which will allow you to build great working relationships.

The role will require you to manage the operations of the team therefore if you have performed a similar operations role it does not have to be in the property industry this role may be for you.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Excellent holiday package – 25 days annual leave
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.
  
  

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.