Relationship Management Assistant

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.

We require a Relationship Management Assistant to join our business, to assist the Relationship Manager to develop, manage and advise on relationships with external organisations, overseeing and co-ordinating mutually beneficial relationships built on a firm understanding of one another’s policies and strategic priorities.

As part of this role, you will be expected to:

• Help build and maintain strong relationships with key stakeholders/third parties
• Contribute to the overall development and maintenance of more 2 life’s reputation
• Have a customer focus at all times
• Support the development and implementation of changes and policies that cater to third party/stakeholder relations
• Be a key contact to manage and deal with daily enquiries by third parties/stakeholders
• Attend and minute monthly funder meetings, including the progression of follow on actions with the relevant teams
• Closely collaborate with internal teams helping to resolve queries, actions and escalations
  
  

Main Role And Responsibilities

• Assist business units to effectively consult and engage stakeholders on relevant projects
• Support within stakeholder forums and meetings
• Ensure relevant management information is compiled and analysed
• To liaise with key personnel within the business
• To comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• To assist in the delivery of projects where applicable
• Advising senior management of issues and/or risks to stakeholder relationships as soon as they arise for the effective smoothness of funder relationship management
  
  

Skills And Experience We Look For

• Ability to build good relationships at all levels (internal and external)
• Being client focused in all activities
• Being proactive and self-motivated
• Experience of working in a fast paced working environment and able to manage multiple high priority tasks
• Previous knowledge of equity release products and industry would be favourable
• Good analytical and problem solving skills
• Excellent communication and listening skills
• Good mathematical and computer skills
• Ability to analyse and research information
• Customer focused with superb customer service skills
• Strong organisational skills
• Committed to quality and accuracy with attention to detail being key
• Plenty of drive, initiative and motivation
• Flexible, approachable and have a positive can do attitude
• Ability to work independently and as part of a team
  
  

Most of all we look for people who display and work around the core values of our business:

Ambitious – to break ground to help our customers enjoy a better retirement.

Supportive – relationships are key to everything we do.

Personal – going above and beyond to offer exceptional service.

Integrity – honest, true and transparent in all our relationships.

Responsive – whatever the challenge we’ll deliver the right result.

Expert – experts in our field, our thirst for knowledge never stops

Benefits

• 23 days holiday, plus bank holidays. Rising to 28 based on length of service.
• Additional holiday purchase scheme
• 1 charity day
• Tier 1 pension (5% Employee, 8% Employer)
• Simply Health
• Life Assurance
• Rewarding Staff Referral Scheme
• Long Service Award
• Enhanced Maternity & Paternity Pay