Associate Director - Controls & Performance

At Turner & Townsend we’re passionate about making the difference – we are committed to delivering Sustainable Net Zero outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

The world is changing, and we have a responsibility to support that change, helping drive it and be part of it.

Through the commitment, capability and care our team brings, we build trust between clients, suppliers, governments, and society. Delivering better outcomes that have a positive impact on the world around us.

We work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure, and natural resources sectors.

It’s how we’ve made the difference for 75 years. Transforming performance for a green, inclusive and productive world.

Our Programme Advisory team focusses on orchestrating complex strategy, set-up and transformations for public and private sector clients enabling the successful delivery of major programmes both in the UK and internationally. 

Our continued success is driving the expansion of our Controls & Performance UK team (service line, part of Programme Advisory) in London and we are seeking to recruit talented individuals, who feel their experience and capabilities could support the controls & performance transformations of our clients’ programmes and organisations. 

Joining us will mean becoming part of a friendly and tight-knit community, full of talented and diverse individuals, always ready to support each other, act with empathy and provide constructive feedback that enables our growth and drives continuous improvement. Our approach is always outcome focussed and we recognise the importance of innovation in everything we do, being driven by a growth mindset. 

We believe that providing a successful controls & performance advisory service, is all about being able to listen, understand and help our clients uncover the root causes of their challenges to then be able to design and provide a benefit focussed solution, that harnesses the science behind the project controls functions and enables our client to gain control and assurance of their overall performance through automated actionable intelligence that facilitates effective decision making. 

As an Associate Director you will get the opportunity to work across several high-profile infrastructure, real estate or natural resources projects, for both private and public clients (UK and globally), managing and driving the team to successfully deliver business transformation and controls & performance advisory services covering strategy, set-up and optimisation of specific controls & performance functions or project/programme/portfolio management offices. 

As part of our Controls & Performance Advisory team you will be expected to contribute across several areas, including: 

• Manage the assessment of each client environment and their current challenges and support in utilising our structured approach to discover, deliver and implement a solution that is fit for purpose and enables the client to achieve the desired benefits and outcomes; 

• Manage the development, implementation and optimisation of PMO, integrated controls & performance, functional set-up and optimisation and digital transformation related strategies; 

• Develop and manage the design of target operating models and organisational design in the context of capital infrastructure delivery businesses, integrated controls & performance functions, PMO set-ups or digital transformation; 

• Manage the definition and write-up of reports to support findings and recommendations across various stages of client engagements; 

• Manage the delivery of workshops in a mix of virtual and face-to-face environments with Sr. (C-suite) client representatives; 

• Work within diverse and multi-disciplinary teams representing Turner & Townsend at both client sites and as well virtually; 

• Deploy and tailor established methodologies, processes, tools and systems, tailoring these to suit specific circumstances and contributing to their continuous improvement and development; 

• Drive key activities within the Programme Advisory team including internal development of transformation products and approaches; 

• Contribute to various business generation activities such as bids, proposals, etc and work closely alongside Senior Management and the wider Turner & Townsend team; 

• Contribute to marketing and social media campaigns (employee advocacy) through thought leadership, where appropriate;  

• Contribute to the technical and behavioural development of the team through coaching and mentoring;

The ideal candidate will have experience and qualifications in line with the below, but we are open to enthusiastic and ambitious individuals who have high ambitions and a growth mindset keen on building a successful consultancy career within the construction industry, enabling clients to achieve successful outcomes. 

• Extensive industry experience (Master’s degree or equivalent experience desirable); 

• Experience of working on major capital projects/programmes in leading positions covering one or more roles within the PMO/controls & performance environment (schedule, cost, risk, change or performance reporting) in the Infrastructure sector (Defence, Nuclear, Rail, Airport, Highways, Utilities) or similar; 

• Experience of delivering and managing complex business transformation programmmes in the construction industry; 

• Experience in strategy and set-up of target operating models and organisational design in the context of capital infrastructure delivery businesses, integrated controls & performance functions or PMO set-ups; 

• Experience with supporting capability/maturity assessments across the capital delivery businesses, PMO, controls & performance or a specific function; 

• Experience with supporting the development of controls & performance integrated processes and digital solutions used to create a ‘one version of the truth’ and enabling client leadership teams to make informed decision making based on actionable intelligence; 

• Experience with writing/presenting reports and ability to navigate through complex stakeholder environments and engage (as required) with C-suite level, executive client teams; 

• Computer literacy in Office 365 applications, diagramming tools such as Visio, online whiteboarding tools such as Miro, team collaboration tools such as Slack, Microsoft Teams or specialist controls & performance software tools such as Oracle Primavera, PRISM, Power BI or similar;  

• APM, PMI, APMG, or similar certification or equivalent experience would be advantageous. 

Key expected behaviours and ways of working: 

• Lead and motivate others to deliver excellent client service  

• Identify and establish new relationships, whilst maintaining and developing existing relationships  

• Constructively challenge, when necessary, the client’s views or expectations and provides meaningful alternatives  

• Recognise changing market forces that may impact upon Turner & Townsend or clients’ business and puts measures in place to address  

• Monitors business performance against plan ensuring corrective action is taken when necessary  

• Has a strategy for developing business within the team and provides leadership in terms of business development activities  

• Adapt messages to suit understanding and needs of the audience  

• Lead group discussion and debate to reach a positive outcome  (internal and external) 

• Be a role model for staff on appropriate and effective communication  

• See opportunities for efficiency through implementation of new processes  

• Comply with, and ensures teams comply with, relevant procedures  

• Identify opportunities for improvement and promote these through the team  

• Be committed to implementing Turner & Townsend’s Policy and Vision  

• Remain fully focused on business goals  

• Show a positive attitude even when presented with difficulties and engenders the same in others  

• Be effective at developing others  

• Inspire others through commitment and enthusiasm  

• Evaluate performance and takes appropriate actions, recognising success  

• Ensure delivery of key strategic objectives  

• Use creativity and lateral thinking in solving problems  

• Integrate information from a variety of different sources and considers the broader impact of issues  

• Develop, deliver and drive continuous improvement through service development and innovation  

• Assess the risks and wider impact of a range of different options, from a Turner & Townsend and client perspective  

• Be skilled in building teams by developing a harmonious and productive team ethic  

• Understand team dynamics and utilises team strengths accordingly  

• Create positive team culture and is open to accepting the contributions of others  

• Confront and deal with interpersonal conflict

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.