Patient Engagement and Involvement Officer

Job Overview

We are seeking a highly self-motivated and enthusiastic Patient Engagement and Involvement Officer to join the Experience of Care team here at University Hospital Southampton NHS Foundation Trust. As the Engagement and Involvement officer, you will be instrumental in actively engaging with patients on our waiting lists and the local community as part of our ‘Waiting well’ project. Focussing on involving those patients who are seldom heard to establish their needs to support them whilst they are waiting.

You will be joining an innovative, caring and hard-working team at the forefront of patient experience. The role will be a mix of hospital and home-based working, as well as attending community events and meetings in and around Southampton and across Hampshire.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

To work alongside the Experience of Care team in ensuring patient feedback is accessible, utilised and used to drive meaningful change.

To actively engage with and develop relationships with patients, community teams, charities and partner organisations such as Healthwatch and other NHS trusts.

Organise and co-ordinate engagement events and workshops requiring effective and detailed planning and organisation.

Assisting with the planning, development, and delivery of patient involvement activities including surveys.

Using a variety of methods to engage with members of the public and local community to obtain feedback about services in support of engagement projects which will inform policy review and organisational change.

Person specification

Qualifications / Training Required

Essential criteria

• Educated to degree level or equivalent knowledge & experience
• Computer literate in word, excel, PowerPoint, adobe
  
  

Desirable criteria

• Project management qualification
  
  

Previous or relevant experience necessary

Essential criteria

• Experience of community engagement approaches; effective research techniques; reaching seldom heard groups
• Significant administrative experience
• Experience of partnership working with organisations
• Experience of managing and delivering workshops and meetings
• Customer service experience
  
  

Desirable criteria

• Experience of working within NHS
• Experience of project management
  
  

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together